Audience Relations Associate
Audience Relations Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POSITION OVERVIEW
The Audience Relations Associate (customer service and event support) will play a vital role for TEDs conference and NYC TED World Theater event attendees. Youll assist attendees with registration compile audience analytics and expertly handle all customer questions to provide a seamless experience during TED conferences and events. As a member of the Events Team your contributions will help us grow our audience thoughtfully and enhance the conference/event experience. You can make order out of chaos find the joy in routine (including data entry and working in a complex database) and love taking care of the tiniest details.
RESPONSIBILITIES
- Provide worldclass customer service to conference and event attendees via phone email and inperson. Escalate any sensitive issues and unusual requests as they arise.
- Manage attendee registrations which includes troubleshooting receiving and tracking large payments creating reports and updating database content.
- Lead onsite name badge production and distribution for conferences and events including managing relevant inventory and supplies as well as training and overseeing badge production staff.
- Assist with attendee and support staff checkin for inperson conferences.
- Lead registration for NYC TED World Theater Events and manage attendee checkin onsite.
- Work closely with Events team stakeholders in New York City to execute NYC TED World Theater events and provide general support (ex. planning set up tear down etc..
- Create manage and reconcile the budget for name badges and supplies.
- Manage supply inventory across multiple locations and coordinate shipping as needed.
- Work closely with other departments (for example: Brand Creative Partnerships and TED Initiatives) to produce relevant event materials and collaborate on guest registrations.
Qualifications :
- Degree (preferred) or diploma in commerce administration communications or similar discipline or similar experience.
- 35 years of customer support experience both inperson and online.
- Experience using CRMs to effectively manage customer data communications and customer support.
- Experience working in events or similar industry (ex. theater TV etc).
- Extensive knowledge of Google applications / Microsoft suite (especially Excel / Sheets).
- Techsavvy fast learner of new tools.
- Meticulous attention to detail.
- Able to perform repetitive tasks with consistency and accuracy.
- Ability to pivot and prioritize simultaneous projects based on urgency.
- Quantitative and qualitative analytical and problemsolving skills.
- Must be able to commute to the NYC office for meetings and events as well as travel internationally as needed.
- Missiondriven and committed to the power of ideas to change attitudes lives and ultimately the world.
Additional Information :
SALARY RANGE: $60000 $70000.
BENEFITS
- Full health benefits (medical dental vision)
- Paid family leave
- Worklife balance encouraged (TED closes for a 1week winter break plus additional flexible paid time off)
- Free OneMedical and SpringHealth membership for you and your dependents to address physical and mental wellbeing
- 401k with match
TED Conferences LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law. We invite all qualified candidates to apply online with their resume.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Revenue Cycle Management
- Marketing
- Public Relations
- Algebra
- MailChimp
- Media Relations
- Social Listening
- Relationship Management
- Customer relationship management
- Medicare
- Public Speaking
- Writing Skills
