Front Office ReceptionistGuest Relations
Front Office ReceptionistGuest Relations
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Job Description
We are currently inviting applications for a front office professional with 5* previous hotel experience and proven ability to join our team.
Responsibilities: Dealing with all guest enquiries and needs; the accurate billing of guest accounts; the efficient handling of all correspondence; maintaining good communication with guests and both colleagues and management. The efficient checkin and out of all guests. The efficient taking of reservations on behalf of the Hotel.
Hours of Work: 8 hours per day: five days over seven to include weekends and bankholidays.
Main Duties:
- Punctually attend work with a high standard of personal appearance and uniform.
- To be friendly patient and courteous with guests always
- To ensure that all guests are made feel welcome on check in and during their stay
- To ensure that the office is running smoothly throughout your shift.
- Use initiative while carrying out your duties so that we always provide the best possible product and service to our guests. Always be on the look out for ways to improve our customers experience.
- Work as a team member in a fashion that is both supportive and considerate toward your colleagues.
- Ensure that you record what is required to be recorded for all on the daily Knowledge Report which is issued to all departments daily.
- Relay any comments or queries to the Duty Manager and General Manager to minimise guest complaints and to ensure our guests get the best possible attention and care.
- Be familiar with fire safety regulations and procedures in the hotel.
- Be aware of the security of the hotel always both in terms of access to the hotel hotel property and revenue of the hotel.
- Attend to any reasonable requests made by Management.
Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland
Qualifications :
As a member of the front office team you will be assisting in the daytoday running of the department which includes taking bookings checking guests in and out of the hotel allocates rooms and keys answers the phone and is the main point of contact of the guests so knowledge and experience in the following areas is essential to be considered:
- 12 years previous hotel 5* front office experience.
- Fluent English both oral and written. C1 minimum)
- Experience with Hotsoft and Tablepath is preferred but not essential.
- Shares our passion for delivering the highest standard of customer service.
- Have excellent communication procedures and administration skills.
This is a fulltime position which includes weekends and evening shifts.
Additional Information :
The place
Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades. We are looking for an individual that will help us not only maintain our standard but improve upon it.
Should you like to apply for this position please email your cv to
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
