Sr Associate Manager - Technical Training
Sr Associate Manager - Technical Training
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
You are expected to:
- Supervise/Observe training delivery in class.
- Guide/Coach trainers on technical softskills related aspects.
- Assess/Analyze/Monitor KPI performance for waves.
- Create effective action plans for improvements in training results.
- Supervise observe and coach the nesting leads and support resources.
- Deliver and evaluate soft & technical skills training on all aspects of client training.
- Create facilitate and / or revise training materials and documents to equip staff with fundamental skills and knowledge.
- Facilitate all aspects of a multiweek transmission and blended type new hire training & nesting.
- Facilitate all aspects of floortraining and manage new hire training life cycle.
- Supervise and coach learners in nesting and refresher training type environments.
- Oversee new hire progression and enhancement training.
- Provide feedback and implement appropriate solutions.
- Coach and give feedback to trainees to help them fulfill performance metrics.
- Understand needs resolve issues and meet company expectations.
- Be the point of contact for all training requirements.
- Engage with training partners from the client location and work with in establishing effective processes that has a positive outlook of new hire speed to proficiency and enables SD with flexible practices that can positively influence the program performance on core metrics governing customer and business efficiency.
Qualifications :
Our most successful candidates will have:
- Earned a bachelors degree in any field (Major in Education or Communication preferred).
- At least 12 years of work experience as a training supervisor/associate manager.
- Excellent working knowledge on Microsoft Office applications (Excel PowerPoint Word and Outlook).
- Strong English verbal and written communication skills.
- Strategic in developing solutions and process improvements.
- Willingness and ability to work in a shifting or graveyard schedule.
- Be able to communicate in a clear constructive and professional manner.
- Ability to be proactive in developing trust and professional report with employees and team members.
- Work as a team player.
- Demonstrate leadership skills.
- Be able to take the lead in making improvements and resolving issues.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
