Logistics Coordinator - White Glove Service Center
Logistics Coordinator - White Glove Service Center
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Salary Not Disclosed
1 Vacancy
Job Description
The White Glove Service Center (WGSC) is a diverse team that supports the global network through process management program management and operational expertise to service customers through operational excellence.
The WGSC works in conjunction with GEO (Operations) Account Management Product Leaders and Sponsors to deliver on our commitment to our customers. In the traditional project management approach of Plan Execute Monitor and Control the WGSC focuses on monitor and control using operational knowledge data dashboards and exception management techniques to establish maintain and achieve company and customer specific KPIs.
Communication exception management and operational excellence form the bedrock of customer service for logistics coordinators in the WGSC.
Logistics Coordinators will often be the first line of communications meaning that this role is perfect for both honing ones craft as well as gaining fast exposure to a vast and exciting network of peers. The ideal candidate is energetic enthusiastic detailedoriented and obsessive about providing solutions to those who are in need. This person should be as equally comfortable working in a team as they are being the one person at the forefront of uncovering issues and providing solutions.
Major Duties and Responsibilities
- Customer Communication: professional and timely response to customer and network inquires.
- Data Competency: ensuring complete accurate and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting.
- Exception Management: using reporting dashboards and other tools to manage intransit exceptions and provide network visibility to performance and process exceptions.
Qualifications :
Desired Qualifications
- Fluent in English
- Bachelors degree in Business Supply Chain/Logistics Data Science Finance Economics or related field
- One year of work experience in logistics freight forwarding or related field
- Qualifications in supply chain management or logistics
- IATA/FIATA
- Brokers License
- University/Specialist Certifications
Additional Information :
Expeditors offers excellent benefits
USA
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
