IT Support Specialist
IT Support Specialist
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Job Description
Work as CLT Customer Loyalty Team member supporting IT Infrastructure operations and IT services for locations at RBIN.
Support budgeting procurement lifecycle management & operations of end user devices eg. laptops desktops iphones ipads printers etc and communication devices like hardphones as defined in respective processes IT Fleet Management Mobile Service delivery Manage Print Services and Unified Communication Services Skype / MS Teams etc)
Work as local network partner for central network team.
Administer and Manage IT support team at location.
Follow IT Service Management processes (ITIL) in accordance with defined service level/KPIs & organization guidelines rules and regulations.
Work on and make effective use of new technology topics like GenAI data analysis and data visualization platforms & automation tools to support business requirements and solutions.
Close coordination & collaboration with customers stakeholders & cross functional teams on various IT Infrastructure projects & activities at location.
Support implementation of new IT products and solutions.
Consult and support internal customers on standard cost effective IT solutions and support to deliver the same.
Cooperate with IT central teams to oversee manage & maintain IT infrastructure activities services & projects
Educational and Soft Skill:
Bachelors degree or equivalent experience (information technology preferred)
5 years IT relevant working experience
Expert knowledge and hands on experience on working and troubleshooting Microsoft operating system and Office products
Good knowledge and working experience on data analytics tools data visualization platforms eg. Power BI Tablue etc) automation tools and GenAI topics
Excellent in Written and oral English communication
Fluency in communicate and to work in international teams
Excellent communication and presentation skills
Familiar with latest IT technology or fast learner on new IT technologies
Knowledge / Certification of ITIL foundation
Certificate of MSCE / Data Analystics / Visualisation platforms / automation tools is an advantage
Analytical and problem solving abilities
Ability to effectively prioritize and execute tasks in a highpressure environment
Ability to work in a teamoriented collaborative environment. lead with example
Good level of technical knowledge of network hardware OS. Hands on troubleshooting experience. Able to read and understand technical manuals procedural/process documentation etc
Able to serve as business advisor/consultant and as knowledgeable resource for others
Good understanding of local regional and global business requirements and the ability to translate them into IT solutions for the business
Effective interpersonal written and oral communication skills. Able to present ideas in a userfriendly language
Qualifications :
Bachelors degree or equivalent experience (information technology preferred)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
