Night Manager
Night Manager
Posted on :
23-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Act as the primary point of contact for guest inquiries concerns and feedback ensuring prompt and satisfactory resolution while maintaining a high level of guest satisfaction.
- Oversee daily operations during night shifts particularly during peak hours ensuring seamless coordination across all departments to maintain smooth operations.
- Lead motivate and inspire the front desk concierge and guest services teams to consistently deliver exceptional service.
- Address and resolve escalated guest issues with professionalism empathy and effective problemsolving skills.
- Monitor guest satisfaction metrics and proactively implement initiatives to continuously enhance the overall guest experience.
- Prepare review and monitor guest accounts ensuring all procedures are accurately followed and discrepancies are promptly addressed.
- Assist in training and mentoring staff to uphold the highest standards of hospitality fostering a positive and supportive work environment.
- Manage guest experiences throughout the night shift ensuring personalized service and exceptional attention to detail for each guest.
- Ensure compliance with hotel policies procedures and industry standards maintaining consistency in quality and service.
- Prepare shift reports detailing key operational events and communicate relevant information effectively to the management team for proper followup and action.
Qualifications :
- Proficiency in Opera CRS Opera PM Opera Sales & Catering MS Outlook Word Excel and PowerPoint
- Minimum of one year of previous supervisory experience in Front Office operations.
- Highly organized resultsdriven and adaptable with the ability to be flexible regarding working hours days off assignments and additional duties.
- Capable of working effectively under pressure in a fastpaced and constantly changing environment.
- Excellent written and verbal communication skills with strong interpersonal abilities.
- A proven team player with leadership experience capable of development and delegation.
- Exceptional guest service skills with the ability to inspire and lead employees toward excellence.
- A diploma in Hotel Management is an asset.
- Previous international experience is essential.
- Proficiency in spoken Thai is required.
Additional Information :
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accors learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
