Customer Support Representative
Customer Support Representative
Posted on :
24-04-2025
Employer Active
1 Vacancy
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Job Description
Primary Duties:
- Answers customer calls in a timely and professional manner
- Takes sales orders diagnoses product issues assists with warranty concerns and returns products as necessary
- Assists customers with delivery dates open order status assembly concerns and general account maintenance as requested
- Assists customers with technical support and troubleshooting of field issues
- Communicates with all departments to source answers to questions and concerns
- Provides continual follow up with customers and coworkers to ensure all are informed
- Understanding the office workflow and use of office equipment
- Works with product coordinators on new product development and enhancements.
Requirements
Must have outgoing positive personality and good with people
Must be self motivated and driven with the ability to multitask
Should have excellent problem solving abilities
Must have mechanical abilities
Must be a team player with strong communication skills
Basic computer skills of Word Excel and Outlook
Must have professional and friendly telephone skills
Must be detail oriented personable and assertive when necessary
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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