Customer Service Sales Advisor
Customer Service Sales Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Job title:
Customer Service / Sales AdvisorJob Description:
Role Objective
As a call centre telesales advisor for Tesco Mobile youll be helping new and existing customers listening to their needs and matching them up with a great product or service and a deal thats right for them. Well offer you skills training to help you effectively crosssell and upsell and become a better more confident and persuasive communicator so you can go even further in your role. Youll have targets to achieve each day but help achieving them with a team around you to give advice and resources to help check your knowledge and land that pitch just right.
Professional Knowhow
- Academic:
- Grade 12 (Matric)
- Experience:
- Previous Telesales / Retentions / Sales through Customer Service
- 12 24 Months Call Centre (Telesales / Retentions / Sales through Customer Service)
Working Relationships
Internal:
- Operations/functional line
External:
- Tesco Client
Primary Responsibilities
What youll be doing:
- Taking inbound calls from new and existing customers
- Offering customers the best product or service that suits their needs
- Selling the benefits of different products/services to increase customer retention and satisfaction
- Ensuring we meet the regulatory requirements when handling sales with customers
- Be compliant and follow the regulatory scripts
- Educating customers about our products and services
- Maintaining and updating customer databases
- Staying up to date with any offers or new product development
Call type examples:
- Upgrades handset or sim
- Additional business
- Customers thinking of leaving attempt to retain
- Issuing PAC codes
- New customers wishing to discuss new deal
- Outbound: Call exiting customers via dialer (sleeping customer out of contract) offer new deals. Sim only/iPhone
Key Result Areas/Competencies
Essential:
- High proficiency in written and verbal English communication
- Ability to exercise decisiveness when selling product to customer.
- Time Management: Balancing multiple tasks efficiently is essential.
- Active Listening: Attentively understanding customer inquiries concerns and feedback is fundamental.
- Empathy: Provide Solution while showing empathy and genuine concern for your customer
- Handle complex issues.
- Problem Solving: Quick thinking and resourcefulness are vital.
- Communication Skills: Clear and concise communication
- Adaptability: The ability to adjust to different customer personalities and situations is valuable.
- Attention to Detail: Accurate data entry notetaking and order processing are critical.
- CustomerCentric Approach: Putting the customer first is a core competency. Moderate to Advanced computer skills and system navigation
- Objection handling
- Closing techniques
- Negotiation Skills
What were looking for:
- Someone who can spot buying signals and act accordingly
- A clear confident communicator even when faced with challenges or rejection
- Someone who gets on well with others and can adapt their style to suit different customer interactions
- Motivation to reach and exceed targets and improve sales skills a great listener with attention to detail who can demonstrate empathy and patience
About Us
Tesco Mobile is a leading Mobile Virtual Network Operator (MVNO) in the UK. It offers a range of flexible mobile plans including payasyougo monthly contracts and SIMonly deals. Known for high customer satisfaction Tesco Mobile combines valuedriven mobile services with the convenience of Tescos retail offerings.
The campaign operates in UK time. You will be required to work the following shifts in South African times:
Operating Hours: SA times
- Monday Sunday 8AM9PM)
- Your shift roster is subject to change therefore be prepared to work unfavorable shift patterns as per operational requirements.
- Our Call Centre is operational 365 days per year (including Christmas and New Year).
- You will be expected to work during the festive season (including Christmas Day)
Whats in it for you
- Competitive remuneration package
- Shift Allowance
- Weekend Hero Bonus
- Excellent monthly performance bonus of up to 20 of basic salary
- Free door to door transport for evening shifts after 7pm
- A progressive career path to help you develop in your Call center career.
- Comprehensive product training in a fun collaborative environment
- Excellent accredited training programs to assist you in career development on a variety of subjects/concepts.
- Employee Share Scheme Trust after 24 months tenure with Capita
- Eligibility to participate in our scholarship program after 24 months tenure with Capita.
What we hope youll do next
Choose Apply now to fill out our short application so that we can find out more about you. Please upload an uptodate CV which highlights your relevant experience.
What will happen next
- Your application will be reviewed.
- If your application is successful you will be invited to an interview with a member of the recruitment team.
IMPORTANT
The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.
Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business EE targets and goals.
Attach your most recent CV indicative of the criteria as advertised.
Location:
Cape TownSouth AfricaTime Type:
Full timeContract Type:
PermanentRequired Experience:
Unclear Seniority
Employment Type
Full-Time
