Resource Center Specialist
Resource Center Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The Resource Center Specialist is responsible for supporting all aspects of the printing process of our customer sites. This includes preparing and producing highquality printed materials maintaining and operating printing equipment ensuring efficient workflow and collaborating with various departments to meet their printing needs. This also includes general customer service and administrative duties for our customers. This position will be trained on all customer sites and will float to these sites as needed. When not needing to float the position will report to our Main Office in Indianapolis 6430 E. 75th Street Indianapolis IN 46250. MondayFriday hours fall between 7:30 a.m.5:00 p.m. (dependent on coverage needs). No evenings or weekends!
Benefits
At Van Ausdall & Farrar our people are our number one asset. Our employees are the driving force that allows us to be successful now and in the future. Below is an overview of our comprehensive benefits:
- Generous PTO
- 8 paid holidays 1 personal holiday of your choosing
- Weekly Employee Engagement Activities
- Paid volunteer time
- Monthly Fitness Reimbursement
- Tip Lead/Business Referral Program
- Medical Dental & Vision with corresponding Flexible Spending Account (FSA) and Health Savings Account (HSA)
What You Have
- Excellent verbal and written communication skills
- Friendly and approachable demeanor
- Excellent interpersonal and customer service skills
- Excellent time management skills with a proven ability to prioritize and meet multiple deadlines
- Ability to function well in a highpaced and at times stressful environment for production center
- Dependable and punctual
- Collaborative team player willing to take on any job to help the team as a whole
- Ability to take direction and work independently
- Strong attention to detail
- Resiliency
- Confidentiality with proprietary information
- Reliable transportation
- Ability to do a lot of walking within a production/manufacturing environment (depending on site)
- Be able to lift approximately 50 pounds
What Youll Do
- Ensure that Resource Center Manager is kept up to date on site activities particularly those activities that may have an impact on the overall client relationship/expectations
- Organize his/her own work and resources systematically with a sense of objectives practicing time management and the ability to prioritize so that efforts produce desired business results
- Ability to serve all metropolitan sites based on homebase site
- Being proactive in seeking out opportunities to be helpful during idle time
- Providing outstanding customer service in all encounters
- Put in initial service tickets on equipment
- Phone queue management
- Follow dress code attendance and customer experience policies
- Become fully crosstrained in all site processes across the organization
Production Center:
- Operate high volume production equipment
- Create and assemble booklets manuals stapled packets marketing materials and other print materials
- Bulk mail runs (site dependent)
- Conduct onsite & offsite mail runs (pickup and delivery) which includes operating VAF company vehicles & customer vehicles (site dependent)
- Triage issues with virtual meeting equipment
- Refresh of meeting rooms
- Mail sometimes receiving pallets different types of mail centers. Triage issues with virtual meeting equipment (Cummins). Refresh the meeting rooms.
- Trouble print and copy equipment escalating to a technician when needed
White Glove Service:
- Conducting mail runs
- Being proactive in seeking out opportunities to be helpful and provide great customer service
- Provide administrative services as outlined in the Customer Scope of Work including (but not limited to):
a. Front Desk support
b. Answering phones and managing email
c. Greeting guests & customers
d. Handling scanning projects
e. Mail Services including processing pickup and delivery
f. Using production equipment to create booklets documents and other services as requested
What Youll Bring to the Role
- A high school diploma or equivalent
- 13 years work experience in a customer facing role
- Prior experience working in an administrative capacity highly desired
- Reliable transportation
- A valid Indiana state drivers license
- Motor vehicle report (MVR) with clean driving history
About VAF
Van Ausdall & Farrar is Indianas leader in business office technology services since 1914. We provide Cloud Solutions Cybersecurity IT Managed Services Copy & Print Solutions Internet/ISP Services Phones Video Surveillance Document Conversion and much more. We are a privatelyowned Indianapolis based business whose mission is to provide valuedriven technology solutions to meet the individual needs of our customers while providing worldclass customer service & making a positive impact on our community.
At Van Ausdall & Farrar Inc we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age disability or any other protected status. We encourage individuals of all backgrounds to apply and we actively seek to promote a workplace where everyone feels valued respected and empowered to contribute their best. Please contact us at to request reasonable accommodation to participate in the job application or interview process.
Ready to take your career to the next level Apply today and join a team thats redefining technology solutions for the modern workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
