Description
Day To Day Responsibility: Strong digital focus and industry awareness about emerging technologies to help drive solutions for customer experience improvement in the contact center or CRM space. Ability to directly own technical deliverables of longterm complex and interdependent complex IT projects. Strong ability to work with technical teams to solution components that deliver userfacing features for a very large customer with a huge customer base. Should have executive presence to faceoff with senior stakeholders for presenting deep dive into strategic project updates. Past development experience or strong technical experience is a must. Should be able to validate solutions as presented by technical teams contribute towards refining them and making technical teams successful by clearing. Must Have: Oops messaging and Microservices enterprise design patterns Strong digital focus and industry awareness about emerging technologies Ability to directly own technical deliverables of longterm complex and interdependent IT projects Strong ability to work with technical teams to solution components that deliver userfacing features for a very large customer base Should have executive presence to faceoff with senior stakeholders for presenting deep dive into strategic project updates Past development experience or strong technical experience is a must Should be able to validate solutions as presented by technical teams contribute towards refining them and making technical teams successful by clearing
Required Experience:
IC