Senior Product Manager - Guest Messaging
Senior Product Manager - Guest Messaging
Posted on :
24-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 160000 - 230000
Vacancy
1 Vacancy
Posted on :
24-04-2025
Job Description
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canarys hospitalityspecific AI platform.
Canary is utilized by 20000 hoteliers in 90 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham Marriott IHG Four Seasons Rosewood and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500 company a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work and is backed by top Silicon Valley investors like Y Combinator FPrime and Insight Ventures.
Join us in shaping the future of hospitality!
About the Role
As the Senior Product Manager for Guest Messaging you will play a crucial role in shaping and delivering innovative solutions that enhance the guest experience and drive customer satisfaction. If you have a creative mindset a passion for customer service and a penchant for innovation wed love for you to apply. Join our pioneering team and help shape the future of hotel guest experiences.
Responsibilities
- Own and drive the product vision roadmap and for Canarys AIpowered Guest Messaging platform
- Collaborate with Engineering and Design to deliver intuitive reliable and highimpact features that help hotels automate and personalize guest communication
- Work closely with Sales Customer Success and Marketing to ensure strong product adoption and deliver measurable customer outcomes
- Deeply understand hotel staff workflows and guest needs through user research customer interviews and usage data
- Leverage data and customer insights to prioritize product decisions and iterate on features that improve activation engagement and retention
- Partner with stakeholders to translate business goals into clear product requirements and user stories
- Define and track key success metrics aligned with product and business objectives
- Stay current with trends in messaging platforms AI automation and hospitality technology bringing innovative ideas into the product
Qualifications
- 5 years of product management experience ideally in B2B SaaS with a proven track record of launching successful features that drive measurable results
- Strong product intuition and customer empathyyou can identify valuable problems and craft elegant effective solutions
- Experience working on messaging platforms communication tools or workflow automation is a strong plus
- Bonus: Experience with AI/ML products or in the hospitality industry
- Datainformed but customerobsessedyou use metrics to guide prioritization and feedback to shape product direction
- A collaborative mindsetyou work seamlessly with Engineering Design and GoToMarket teams to drive outcomes
- Comfortable working in a fastpaced highgrowth startup environment with shifting priorities and high expectations
- Excellent communication and stakeholder management skills with the ability to translate complex ideas into clear actionable plans
$160000 $230000 a year
The base salary range for our New York and SF offices for this role is $160000$230000 annualized salary. This is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidates skill level experience and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York San Francisco or Dallas when they choose and are provided a travel stipend for doing so. Spend time working with the team in their office and use the rest of your time exploring a new city!
Personal Travel Reimbursement:If you stay at a hotel that Canary works with we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit employ train compensate and promote talent regardless of race religion ethnicity national origin citizenship gender gender identity sexual orientation age veteran status disability genetic information or any other protected characteristic.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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