Director of Premium Services Full-Time Amalie Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Director of Premium Services plays a critical leadership role in delivering an exceptional fan and guest experience within the premium areas of the venue including suites clubs and VIP spaces. This position is responsible for elevating the standard of hospitality and creating memorable hightouch experiences that drive satisfaction loyalty and longterm engagement with our premium and corporate clientele.

With a deep focus on service excellence the Director will lead all aspects of premium operationsoverseeing a team of fulltime parttime and managementlevel staff. This includes ensuring compliance with labor laws food safety and sanitation regulations and alcohol service standards. The Director fosters a culture of hospitality by actively training coaching and mentoring team members to deliver personalized anticipatory service in a fastpaced highprofile environment.

This individual will also serve as a key liaison to our premium guests cultivating authentic relationships that support retention renewals and ongoing revenue growth. A strong visible leader the Director will independently manage employee relations and champion a positive collaborative workplace culture aligned with company values.

This is a pivotal role for the success of the venues food and beverage program. The ideal candidate brings exceptional interpersonal skills polished professionalism a proactive mindset and a passion for guest experience. Open availabilityincluding evenings weekends and eventbased schedulingis required.

This role will pay an annual salary of $100000$115000 and is bonus eligible.

Benefits for FullTime roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until July 18 2025.

FromAmalie Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida.

With a wide array of venues spread throughout the United States it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated Amalie Arena Floridas premier entertainment venue and home of the threetime Stanley Cup champion Tampa Bay Lightning.

Boasting unique features like lightningthrowing Tesla coils the 11000 squarefoot Budweiser Biergarten with incredible views of the city and a massive fivemanual 105rank digital pipe organ Amalie Arena consistently ranks among the very best venues in the United States. The best part This is only the beginning.

• Support the overall effective management of premium food and beverage operations ensuring alignment with service excellence and profitability goals.
• Ensure full compliance with all alcohol service regulations; monitor service throughout events and immediately report any issues or violations.
• Assist in the of catered events from setup through breakdown managing communication and coordination among hourly team members culinary staff and guests.
• Maintain the legal professional and efficient operation of all premium service areas to support a bestinclass guest experience.
• Generate review and analyze financial reports including budgets forecasts revenue trends disbursements capital investments labor and product costs wage and salary controls and P&L statements.
• Collaborate with the General Manager and Corporate People & Culture team on employee relations matters including conflict resolution coaching and performance management.
• Draft revise and implement policies and procedures specific to the Premium Services department to drive consistency and quality.
• Review supplier agreements and work closely with the General Manager and Corporate Purchasing team to finalize contracts and procurement.
• Oversee scheduling and labor planning to optimize staffing across all premium service touchpoints.
• Partner with the General Manager to analyze ticket sales anticipate staffing needs evaluate market demographics and project optimal pointofsale to guest ratios.
• Analyze historical sales and purchasing data to identify trends and ensure accurate costofgoods tracking and inventory control.
• Manage and maintain the pointofsale (POS) system to ensure accurate financial reporting accountability and realtime inventory monitoring by location.
• Provide direction and mentorship to staff supporting their development and achievement of departmental goals.
• Conduct regular inspections to uphold the highest standards of service cleanliness and presentation in all premium areas.
• Accurately prepare and submit reports on time with particular attention to payroll and tip reporting accuracy.
• Offer clear communication support and guidance to team members to ensure operational excellence and a positive working environment.
• Perform additional duties and responsibilities as assigned to support the overall success of the venue and premium service experience.

• BA or BS with hospitality major or similiar major preferred.
• Minimum 57 years of management experience in the foodrelated or concessions industry premium services experience highly preferred.
• Nationally recognized advanced food service sanitation training course certification.
• Ability to communicate with employees coworkers volunteers management staff and guests in a clear professional and courteous manner which fosters a positive enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak read and write in English.
• Solid working knowledge of computer applications: Microsoft Office POS systems timekeeping systems.
• Ability to work well in a teamoriented fastpaced eventdriven environment.
• Possess a thorough working knowledge of all existing concessions and premium service locations: geographical location equipment evacuation procedures adjacent employee and guest areas and facility access.
• Possess a valid Food Handlers certificate and Alcohol Service Permit if required by the provincial government.
• Familiar with inventory cost control and menu planning.
• Possess thorough working knowledge of all applicable sanitation requirements food preparation guidelines alcohol service policies safety standards etc. pertaining to Oak View Group and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition subtraction multiplication division percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality.
• Ability to work independently with little direction.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.