Scheduling Assistant
Scheduling Assistant
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Job Description
Job Title:Scheduling Assistant
Location:Newport News VA
Company:Casey Auto Group
About Us:
Casey Auto Group is a wellestablished and reputable automotive dealership dedicated to providing exceptional customer service and topquality vehicles. We are looking for a highly motivated and organized individual to join our team as a Scheduling Assistant. We want to hear from you if you have excellent communication skills attention to detail and a passion for customer satisfaction!
Job Description:
As a Scheduling Assistant you will play a crucial role in ensuring a smooth and efficient experience for our customers. Your primary responsibilities will include:
Key Responsibilities:
- Scheduling Appointments: Coordinate appointments for customers interested in service appointments.
- Customer Communication:Effectively communicate with customers via phone email and inperson to understand their needs answer questions and confirm appointments.
- Calendar Management:Maintain an organized appointment calendar for the sales and service departments optimizing time and resources.
- Data Entry:Accurately record customer information appointment details and other relevant data in our database.
- FollowUp:Conduct followup calls to confirm appointments remind customers of their scheduled visits and gather feedback after their appointments.
- Team Collaboration:Collaborate with the sales and service teams to ensure seamless scheduling and appointment coordination.
Qualifications:
- High school diploma or equivalent; some college or postsecondary education is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficiency in using scheduling and CRM software.
- Customerfocused and dedicated to delivering outstanding service.
- Previous experience in a customer service or appointment coordination role is preferred but not required.
What We Offer:
- Competitive compensation and performancebased bonuses.
- Training and development opportunities to help you grow in your career.
- A positive and supportive work environment within a wellrespected dealership.
- Employee discounts on vehicles and services.
- Health and dental benefits.
EEOC Statement
Casey Auto Group provides equal employment opportunity to all employees and applicants for employment in accordance with all applicable equal opportunity laws directives and regulations of federal state and local governing bodies and agencies. We do not discriminate or permit discrimination against any employee or applicant on the basis of race creed color religion sex national origin age marital status veteran status disability pregnancy or any other protected class.
Employment Type
Full-Time
