Human Services Representative Senior
Human Services Representative Senior
Posted on :
24-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 55358 - 83695
Vacancy
1 Vacancy
Posted on :
24-04-2025
Job Description
Description
- Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a$500referral bonus. For more information visitemployee referral program.Economic Supports of Human Services Public Health is seeking to fill several Senior Human Services Representative vacancies. These positions will be responsible for determining client eligibility for state and federal health care assistance programs. This area serves their clients with respect and courtesy while providing individualized service in a timely accurate and confidential manner and providing referrals for other appropriate services and resources.Employees in the Senior Human Services Representative position are assigned to teams responsible for processing new and ongoing public assistance. In accordance with existing regulations these employees determine eligibility of recipients/applicants for public assistance approve payments in proper amounts and end benefits when recipients are no longer eligible. Assignments enable employees in this position to gain the knowledge required for advancement within Human Services Public Health.Location and hours:These positions are hybrid and will be performed both onsite at Hennepin County Human Service Centerlocationsand remote as job duties require. Work hours will be Monday through Friday sometime between 7 a.m. to 8 p.m. depending on shift assignment. Work hours during training may be adjusted to fit a training schedule.While these positions are designated as hybrid based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New Employee Orientation (NEO) for all new benefitearning employees is inperson in downtown Minneapolis. Details about NEO will be provided upon hire.
While working remote workers will be expected to have the ability to secure the following workathome requirements prior to starting with Hennepin County:- A secure/private area to speak with residents/callers.
- Reliable internet access with 100 mbps internet speed (bandwidth).
- Ability to connect to a router via ethernet cord.
About these position types:
These are fulltime benefitearning positions.These positions are internally classified as Human Services Representative Senior.
Click here to view the job classification specification.
In these positions you will:- Determine client eligibility for multiple federal state and local public assistance programs; recalculate ongoing benefit amounts required by changes in client status by reviewing and verifying client information preparing budgets and related documents and calculating benefit amounts in accordance with benefit standards.
- Use a variety of county and state computer systems to access client and case data; enter data process approve and issue benefits; access manuals guides and other policy/programrelated resources.
- Communicate complex program requirements expectations and timeframes to a diverse range of clients in person over the phone and in writing; communicate eligibility determinations and explain program guidelines to clients; refer clients to additional community resources as appropriate.
- Serve as a central point of communication for partner agencies such as Employment Services; communicate program information to external providers (e.g. landlords clinics and hospitals).
- Share responsibility of a pooled caseload with team members.
- Assist other county staff both within and outside the team to help assure excellent client service.
Need to have:
One of the following:- Three years or moreof relevant financial and medical assistance eligibility determination experience with Minnesota programs.
- Two years or more of relevant financial and medical assistance eligibility determination experience with Minnesota programs and six months or more of experience working at Hennepin County as a Human Services Representative.
- Thirty months or more of experience working at Hennepin County as a Human Services Representative.
Nice to have:- Experience:
- Using METS MAXIS MMIS and/or PRISM within the last year to determine eligibility.
- Providing customer service to a broad range of clientele and in a social services environment.
- Researching and interpreting complex policies and procedures and processing complex programs.
- Determining eligibility for client/customer public assistance programs.
- Organizing large volumes of work effectively managing time and meeting deadlines.
- Entering and retrieving information from multiple computer systems.
- Knowledge of the unique needs of individuals and families who live in poverty.
- Ability to:
- Work in a fastpaced team environment.
- Actively attentively and effectively communicate both verbally and in writing with a broad range of customers.
- Recognize and respect cultural differences and provide culturally appropriate services.
- Deal with change and ambiguity.
- Adapt to new computer software and applications.
Candidates with fluency in another language(s) in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities eliminate inequities and create opportunity for all and our vision of a community where all people are healthy all people are valued and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community competitive pay worklife balance a variety of benefits and opportunities to grow. Learn more atThe Bridge (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.These positions may have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a criminal background check.
If you have any questions please contact:Rebecca Maddaus#LI
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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