Director of Operations Concessions Full-Time Amalie Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Director of Operations Concesions is responsible for overseeing the direction of the operations food and beverage daily activities in accordance with OVG policies and objectives to ensure guest satisfaction profitability and positive productive and compliant work environment. The Director of Concessions is solely responsible for the effective management and operation of the concessions team at the AMALIE arena including event planning support scheduling production food cost control compliance with food safety employee training and supervision. The Director of Concessions must provide a high level of oversight and operational/personnel support to ensure the smooth running of all food outlets and events.

The Director of Concessions is responsible for ensuring quality food and beverage is served to the guests of the AMALIE arena. The Director of Concessions is responsible for the training of all concession and support staff. The Director of Concessions must maintain excellent attendance and be available to work a variable eventdriven schedule which to evenings and weekends. Open availability professional presentation outstanding interpersonal skills and selfdirection required.

This role will pay an annual salary of $100000$110000 and is bonus eligible.

Benefits for FullTime roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until July 18 2025.

FromAmalie Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida.

With a wide array of venues spread throughout the United States it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated AMALIE Arena Floridas premier entertainment venue and home of the threetime Stanley Cup champion Tampa Bay Lightning.

Boasting unique features like lightningthrowing Tesla coils the 11000 squarefoot Budweiser Biergarten with incredible views of the city and a massive fivemanual 105rank digital pipe organ AMALIE Arena consistently ranks among the very best venues in the United States. The best part This is only the beginning.

• Responsible for managing developing and mentoring staff of part time and fulltime concessions employees including initiating employee discipline as required.
• Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Ensure proper setup of all concessions locations prior to doors.
• Setup duties may include: verifying opening inventory assigning duties to concession workers.
• (employee/volunteer) ensuring sanitation standards are met verifying that each location is fully operational ascertaining levels of food production based upon projected guest attendance has been met; assuring proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth efficient and profitable of events.
• Ability to oversee a large volume of inventory order products and manage high volume sales.
• Manage and run all venue concessions operations before during and after the event. Duties include staff scheduling employee checkin equipment inspection POS monitoring and troubleshooting guest complaint resolution training food production cleanup postevent reconciliation and reporting and any other duties as assigned by the GM.
• Training new & current employees with regard to property procedure & best practices.
• Willing to cover / backup any open position to assure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs as directed.
• Provide direction and oversight to Concessions Supervisors Stand Managers Concession Cooks and Cashiers. Ensure that all State / Federal and OVG policies procedures and practices are adhered to including compliance with alcohol distribution / service and food handling / sanitation guidelines general safety policies and procedures.
• Report any alcohol service or other compliance issues to GM immediately.
• Complete postevent evaluations data compilation tracking of monetary and product shortages generating reports; serves as a resource for POS applications and training.
• Ensure the work environment is safe and free from harassment or discrimination; immediately address all safety concerns potential hazards accidents or incidents.
• Relays safety/health issues to management immediately.
• Ensure event staff and volunteers are aware of workplace expectations; provide ongoing assistance training and mentoring to event staff and volunteers; promote a positive enthusiastic and cooperative workplace environment by working sidebyside with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide ongoing constructive feedback.
• Ability to obtain working knowledge of all existing concession locations: geographical locations equipment evacuation procedures adjacent employee and guest areas and facility access.
• And other duties as assigned.

• Associates degree (A.A. or greater Business Management or related field; along with five or more years experience in Concessions Management other Food & Beverage Management or related experience.
• 57 years experience in Concessions Supervision Food & Beverage Management or related position.
• Solid working knowledge of computer applications: Microsoft office POS systems timekeeping system.
• Experience training new employees.
• Advanced knowledge of inventory procedures and controls.
• Experience ordering product for a highvolume venue or facility.
• Ability to communicate with employees coworkers management staff and guests in a clear professional and courteous manner which fosters a positive enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions (i.e. regarding employee placement staffing adjustments and/or respond to technical product or equipment challenges during an event) quickly and under pressure.
• Ability to work well in a teamoriented fastpaced eventdriven environment.
• Possess thorough working knowledge of all applicable sanitation requirements food preparation guidelines alcohol service policies safety standards etc. pertaining to OVG concession operations.
• Ability to calculate basic math functions (addition subtraction multiplication division percentages) as they relate to POS cash/credit transactions cash reconciliation and product inventory.
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality.
• Nationally recognized food service sanitation training course certification preferred.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.