Information Technology Manager Full-Time Amalie Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The IT Manager is a specialized role responsible for the management maintenance and optimization of all IT systems supporting food and beverage operations within Amalie Arena. This position ensures the smooth and efficient operation of pointofsale (POS) systems inventory management software digital menu boards and other related technologies critical to delivering a seamless guest Information Technology Manager is responsible for installation and maintenance of hardware software and peripherals for location technology functions on a daytoday basis as well as providing support to eventspecific IT needs.

This role pays an annual salary of $90000$95000 and is bonus eligible.

Benefits for FT roles: Benefits: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).

This position will remain open until July 18 2025.

FromAmalie Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida.

With a wide array of venues spread throughout the United States it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated Amalie Arena Floridas premier entertainment venue and home of the threetime Stanley Cup champion Tampa Bay Lightning.

Boasting unique features like lightningthrowing Tesla coils the 11000 squarefoot Budweiser Biergarten with incredible views of the city and a massive fivemanual 105rank digital pipe organ Amalie Arena consistently ranks among the very best venues in the United States. The best part This is only the beginning.

• Oversee the installation configuration and maintenance of all POS systems throughout the stadiums food and beverage concessions restaurants and premium suites.
• Troubleshoot and resolve POS system issues minimizing downtime and ensuring accurate transaction processing.
• Manage POS system updates and upgrades ensuring compatibility and security.
• Manage and maintain inventory management software ensuring accurate tracking of food and beverage supplies.
• Support the integration of inventory systems with POS systems and other relevant platforms.
• Assist in the implementation of technology solutions to optimize food and beverage supply chain efficiency.
• Manage and maintain digital menu boards and displays ensuring accurate and uptodate information.
• Coordinate with food and beverage operations to update menu content and pricing.
• Troubleshoot and resolve issues with digital display systems.
• Provide timely and effective technical support to food and beverage staff addressing hardware and software issues.
• Train food and beverage staff on the use of relevant IT systems.
• Maintain clear and accurate documentation of IT support activities.
• Provide onsite IT support during stadium events ensuring the reliable operation of food and beverage systems.
• Coordinate with food and beverage operations to ensure seamless technology integration for special events.
• Ensure the security of food and beverage IT systems implementing and maintaining appropriate security measures.
• Ensure compliance with payment card industry (PCI) standards and other relevant regulations.

• Bachelors degree in Information Technology or a related field.
• Minimum of 35 years of experience in IT management with a focus on POS systems and food and beverage technology.
• Strong knowledge of POS systems inventory management software and digital signage.
• Experience with network infrastructure and IT security.
• Excellent problemsolving and communication skills.
• Ability to work in a fastpaced eventdriven environment.

Key Competencies:

• POS System Expertise
• Inventory Management Technology
• Digital Signage Management
• Technical Support
• ProblemSolving
• Cybersecurity and Compliance

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.