Director of Strategic Initiatives and University Ombudsman Administrator II - University Advancement

**SF State Applicants Only**

Working Title

University Ombuds and Director of Strategic Initiatives

Administrator Level (for MPP positions only)

This position is an Administrator IIin the California State University Management Personnel Plan (MPP) reporting jointly to the Office of the President and University Advancement.

SF StateUniversity

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race religion color ancestry age disability genetic information gender gender identity gender expression marital status medical condition National origin sex sexual orientation covered veteran status or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who selfdisclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF States policy prohibiting discrimination and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination Harassment and Retaliation Administrator by callingor emailing

San Francisco State is a 100 Smoke/VaporFree Campus. Smoking or Vaping of any tobacco/plantbased substance is not permitted on any University properties.

The person holding this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a designated position in the California State Universitys Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

University Advancement

Appointment Type

AtWill

Time Base

Fulltime 1.0

Work Schedule

MondayFriday 8:00am5:00pm

Anticipated Hiring Range

$10168.00 $11000.00 Per Month $122016.00 $132000.00 Annually)

Salary is commensurate with experience.

Position Summary

Reporting jointly to the Office of the President and University Advancement the University Ombuds and Director of Strategic Initiatives (Director) serves as a vital resource to the campus community. The Director fulfills three interrelated roles: serving as the University Ombuds leading strategic initiatives and managing community relations efforts. As Ombuds the Director provides confidential impartial and informal conflict resolution services; assists individuals in navigating university systems; and identifies opportunities for systemic improvement. An effective communicator empathetic listener and skilled facilitator the Director strengthens existing lines of communication forges new ones and guides highimpact projects that advance the universitys mission. Across all areas of responsibility the Director helps cultivate a collaborative inclusive and transparent campus culture by developing the systems processes and partnerships essential to a thriving university community.

Position Information

University Ombuds

With support from the Vice President for Advancement and operating in an independent neutral informal and confidential capacity the Director serves as the University Ombuds. This role provides a safe offtherecord space for faculty staff and administrators to explore concerns resolve conflicts and navigate university systems and relationships.

The Ombuds operates outside of formal channels and administrative structures to promote impartiality and ensure confidentiality in alignment with the standards of practice set by the International Ombuds Association (IOA). The Ombuds does not advocate for individuals or the university but works toward fair processes and equitable outcomes for all parties.

Key Responsibilities:

• Provide services including conflict coaching consultation informal mediation group facilitation referral to campus and community resources policy explanation and identification of appropriate resolution pathways.
• Assist visitors in navigating university policies and procedures clarifying issues and exploring resolution strategies.
• Facilitate oneonone and group conversations; empower individuals to engage in constructive conflict resolution.
• Cultivate collaborative relationships with key campus offices (e.g. Dean of Students Title IX/DHR Faculty Affairs Human Resources) to support institutional efforts in conflict resolution and workplace climate improvement.
• Identify systemic issues and recommend organizational and cultural improvements.
• Design and deliver training in areas such as conflict engagement effective communication negotiation intercultural competence and communitybuilding.
• Engage in ongoing professional development through IOA and related professional communities (e.g. CSU Ombuds Network California Caucus of College and University Ombuds).
• Maintain secure confidential records in accordance with IOA standards.
• Track cases and training sessions; contribute to the annual Ombuds Office report through data collection analysis and presentation.
• May serve by agreement as an external Ombuds for partner institutions.

Strategic Initiatives

At the direction of the President the Director leads or supports crossfunctional strategic initiatives that align with institutional goals and priorities. The Director applies expertise in project management strategic planning organizational development and change management to ensure the successful launch implementation and assessment of initiatives.

Responsibilities include:

• Facilitate collaboration among internal stakeholders and governance bodies.
• Integrate shortterm and longterm objectives into operational planning.
• Apply process improvement methodologies (e.g. Lean Six Sigma HumanCentered Design) to enhance efficiency and effectiveness.
• Track key performance indicators and generate reports to guide decisionmaking and accountability.

Community Relations

Within the Office of the President and at the direction of the Chief of Staff the director will serve as the universitys community relations officer as a component of the Government & Community Relations team serving as a liaison between the university and both internal and external community stakeholders.

Key responsibilities:

• Build and maintain relationships with neighborhood groups nonprofit organizations civic leaders and other community partners.
• Conduct outreach to promote awareness of university initiatives and opportunities for engagement.
• Serve as a campus point of contact for community members seeking university support or direction.
• Support the Government Relations team with planning communications and stakeholder engagement strategies.

Required Qualifications

Advanced degree (masters J.D. or doctorate preferred) in conflict resolution law higher education organizational leadership or a related field. Minimum of three years of professional experience in university administration organizational development or conflict resolution.

Demonstrated expertise in the following areas:

• Communication: Exceptional verbal and written communication active listening and facilitation skills.
• Neutrality and Confidentiality: Strong ethical commitment to impartiality and discretion in sensitive situations.
• Conflict Engagement: Proficiency in conflict resolution mediation and restorative practices.
• Strategic and Systems Thinking: Ability to analyze complex issues and develop holistic sustainable solutions.
• Interpersonal and Group Dynamics: Understanding of individual and organizational behavior; adept at building relationships across diverse groups.
• Equity and Inclusion: Demonstrated cultural competency and ability to engage with diverse populations across identities and experiences.
• Organizational Navigation: Familiarity with university governance policy and administrative systems.
• Project and Change Management: Experience leading projects managing resources and navigating institutional change.
• Presentation and Training: Ability to develop and deliver educational content to varied audiences.
• Data Analysis: Skills in both qualitative and quantitative data collection and interpretation to inform recommendations.
• Outreach and Community Engagement: Experience fostering partnerships and representing institutions in public settings.
• SelfDirection: Ability to work independently and exercise sound judgment.
• Office and Personnel Management: Experience managing staff budgets and office operations.

Preferred Qualifications

• Completion of IOA Ombuds training or equivalent.
• Experience in a formal ombuds mediation or restorative justice role.
• Fluency in a second language and/or experience working in multilingual or multicultural environments.

PreEmployment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Lifes Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues students and the customers we serve.

We offer a competitive compensation package that includes Medical Dental Vision Pension 401k Healthcare Savings Account Life Insurance Disability Insurance Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program all geared towards the Universitys commitment to attract motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified oncampus applicants currently in bargaining units 2 5 7 and 9 are given hiring preference.

Additional Information

**SF State Applicants Only**

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1B VISAS).

Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this CSU prohibits hiring employees to perform CSUrelated work outside of California with very limited exception. While this position may be eligible for occasional telework all work is expected to be performed in the state of California and this position is assigned to oncampus operations.

CSU strongly encourages faculty staff and students who are accessing campus facilities to be immunized against COVID19. The systemwide policy can be found at Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m. and can be reached at.

Please note that this position position requirements application deadline and/or any other component of this position is subject to change or cancellation at any time.