Application Engineer
Application Engineer
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1 Vacancy
Job Description
Position Summary:
- We are searching for a driven customerfocused engineerto join the Gems Setra team! The ideal candidate is a selfstarter with excellent problemsolving skills who is motivated by a challenge. They will be a fast learner a great teammate have a cando no fear attitude and willing to roll up their sleeves to help a colleague or customer! This person will be responsible for providing technical assistance to customers channel partners and Sales on new and existing products.
Essential Job Responsibilities:
- Plan and develop highvalue tools and content that enable rapid selfservice product and application selection for customers field sales and distribution.
- Identify content gaps for assigned products to drive growth.
- Pre and post sales technical support to customers and the sales team.
- Handle customer technical support cases through phone and email submissions
- Assist in maintenance and development of product manuals FAQs and customers data records
- Partner with Sales and Product Managers to bring application expertise to the customer
- Work on special projects including new product development testing & qualification dynamic sales demos kaizen events etc.
- Travel as required 1020 for onboarding product training technical support and/or demonstrations internal meetings/conferences tradeshows
Critical Success Factors:
- Ability to develop specialized focus in network communication protocols such as BACnet and MODBUS
- High proficiency in English language including conversing and writing about technical subjects.
- Ability to articulate technical product information to people of all levels from engineers to end users.
- Ability to create & build relationships both internally and externally.
- Professional written and interpersonal skills are essential when communicating with customers
- Timemanagement skills and ability to manage and prioritize several projects efficiently
Education & Experience Required:
- Bachelors degree in Technical or Engineering preferred will consider relevant field experiences and certifications in lieu.
- 2 years of application technical service inside sales or controller experience required preferably within a manufacturing company and a businesstobusiness sales environment
- Preferred experience with Network Communication Protocols such as TCP/IP RTU etc.
Desired Skills:
- Field Service Experience with building automation and controls
- Understanding of electromechanical industrial/medical products and Instrumentation and their use.
- Foundational knowledge of customer end products/electrical systems/Instrumentation
- Experience with BMS BAS EMS CMS PLC HMI SCADA etc. over different communications (BACnet IP BACnet MS/TP Modbus RTU Modbus TCP DeviceNet Profibus or Profinet) would be an advantage.
- Ability to read and interpret engineering schematics drawings specifications and standards.
- Intermediate PC skills and the use of Microsoft Office/Outlook.
- Experience using a CRM system (Salesforce preferred)
Employment Type
Full-Time
