Sr Mgr Premium Servicing Amazon Customer Service
Sr Mgr Premium Servicing Amazon Customer Service
Posted on :
24-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 136200 - 225200
Vacancy
1 Vacancy
Posted on :
24-04-2025
Job Description
Amazon Customer Service (CS) is looking for a Senior Manager to lead a team that supports our large and strategic B2B enterprise customers. The successful candidate will work proactively and independently to collaborate with business and operations teams to deliver on functional requirements reflect voice of customers participate in high level process and technical solutions and manage all operational aspects including maintaining project schedules resolving or mitigating issues and risks and communicating updates throughout the organization.
Reporting to the WW Operations leader of ABCS the role will work across the entire business and be exposed to a wide range of functions from operations finance continuous improvement technology training content product management and post purchase experience. Role act as a critical member of the Operations leadership team helping to drive decisions across the organization.
The Sr Mgr Premium Servicing to set and execute the strategic vision for large B2B customers in collaboration with product sales tech organizations and ABCS teams. The role requires a detailed understanding and ability to drive critical aspects of CS operation. The role needs a leader who is customer obsessed and balances longterm support vision with shortterm customer needs. Sr. Manager will provide leadership support to Premium servicing teams globally.
Key job responsibilities
Responsible for the strategy overall direction and delivery on Enterprise Operations.
Partner with Sales Product and Marketing teams to deliver large B2B customer needs.
Act as the voice of Customers and associate for strategic initiatives across the organization.
Create a strategic vision for teams to secure longterm growth and Business Customer needs.
About the team
Amazon Business is one of Amazons fastest growing businesses focused on enabling business customers to research discover and buy business industrial and scientific products in large catalogs. Our customers include individual professionals businesses and institutions that buy products in individual or bulk quantities to run their business smoothly. Business customers have different and more complex needs than the traditional Amazon customer base.
Amazon Business (AB) is a top strategic opportunity to innovate on behalf of a new B2B Customer segment.
7 years of team management experience
Experience implementing repeatable processes and driving automation or standardization
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136200/year in our lowest geographic market up to $225200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Reporting to the WW Operations leader of ABCS the role will work across the entire business and be exposed to a wide range of functions from operations finance continuous improvement technology training content product management and post purchase experience. Role act as a critical member of the Operations leadership team helping to drive decisions across the organization.
The Sr Mgr Premium Servicing to set and execute the strategic vision for large B2B customers in collaboration with product sales tech organizations and ABCS teams. The role requires a detailed understanding and ability to drive critical aspects of CS operation. The role needs a leader who is customer obsessed and balances longterm support vision with shortterm customer needs. Sr. Manager will provide leadership support to Premium servicing teams globally.
Key job responsibilities
Responsible for the strategy overall direction and delivery on Enterprise Operations.
Partner with Sales Product and Marketing teams to deliver large B2B customer needs.
Act as the voice of Customers and associate for strategic initiatives across the organization.
Create a strategic vision for teams to secure longterm growth and Business Customer needs.
About the team
Amazon Business is one of Amazons fastest growing businesses focused on enabling business customers to research discover and buy business industrial and scientific products in large catalogs. Our customers include individual professionals businesses and institutions that buy products in individual or bulk quantities to run their business smoothly. Business customers have different and more complex needs than the traditional Amazon customer base.
Amazon Business (AB) is a top strategic opportunity to innovate on behalf of a new B2B Customer segment.
7 years of team management experience
Experience implementing repeatable processes and driving automation or standardization
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136200/year in our lowest geographic market up to $225200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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