Inbound Customer Advisor Wealth
Inbound Customer Advisor Wealth
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Job Description
Kick Start Your Customer Service Career with Aviva
Customer Service Expert Starting salary between 25400 29028 (depending on hours location skills and experience)
Our standard fulltime contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you so we also offer the option for an enhanced 40 hour contract
Allocated shift pattern between 08:00 18:00 Monday Friday
We love people who do the right thing for our customers and our colleagues. We want people who speak up who take responsibility and who make good decisions.
Customer Service careers are different here at Aviva. We believe in creating a better tomorrow for everyone. Thats why were here and thats why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!
A bit about the job:
We want you to provide the very best service with performance measured in line with Avivas values; Care Commitment Community and Confidence. In other words its the quality of the personalised service you provide that were interested in. There is a lot to learn but dont worry through great training and coaching youll be well prepared to support the needs of our customers and financial advisers.
You will be part of our our Wealth Organisation providing telephony support in one of our areas:
Investment Bonds
Pension Savings
Platform Investments
But dont worry about the product its the care that you can bring to our customers that we care about most!
Our products can be technical there is a lot to learn but dont worry youll receive plenty of training and support to help our customers with their complex queries.
Skills and experience were looking for:
Excellent communication skills and a great phone manner with the ability to build rapport and show empathy
Be a good fact finder you will ask the right questions at the right time to really understand what our customers need from you
Someone who enjoys working and learning with others around them to deliver fantastic customer service
The ability to understand our digital methods and how they can make things simple and quick for our customers
A positive cando attitude with the ability to have difficult conversations and overcome objections
Please note this job role is not sponsorable under the Home Office points based system.
What youll get for this role:
Our purpose with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary between 25400 28500 (depending on hours location skills and experience) Our standard fulltime contracts are for 35 hours per week (with options for part time working); we also offer a 40hour contract which has an enhanced salary of up to 32571
Bonus opportunity 6 of annual salary. Actual amount depends on your performance and Avivas.
Generous pension scheme Aviva will contribute up to 14 depending on what you put in.
25 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
Make your money go further Up to 40 discount on Aviva products and other retailer discounts
Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carers leave
Flexible benefits to suit you including sustainability options such as cycle to work
Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50 of their time in our offices every week combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please give Angelika Gulys a call on 0 or send an email to .
Required Experience:
Unclear Seniority
Employment Type
Advisor
