Manager of Laboratory Services

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Performs management responsibilities of selection scheduling supervision retention and evaluation of employees in the Laboratory Services department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.

• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters rounding on all employees completing performance appraisals conducting new hire feedback sessions coaching/corrective counseling and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.

• Facilitates the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.

• Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators.

• Makes and executes decisions within delegated authority. Communicates issues as appropriate. Participates in resolving issues outside of normal scope as appropriate.

• Plans and organizes daytoday Laboratory Services department operations schedule and activities. Sets priorities and functional standards giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.

• Drives department service standards and activities to impact department and/or system score for patient/customerbased satisfaction through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the Laboratory Services department.

• Ensures a safe and effective working environment; monitors and/or revises the Laboratory Services department safety plan and/or any specific accreditation/regulatory required safety guidelines including infection control principles. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.

• Uses and optimizes information systems to enhance operations; supports entityspecific performance improvement and data management/analysis functions.

• Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow using peertopeer accountability reporting near misses and/or adverse events immediately and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness using teachable moments to improve safety.

• Monitors self and employee compliance to policies and procedures and performs associated actions upon noncompliance (i.e. focal point review requirements disaster plan inservices influenza immunization wage and hour standard hours timely termination submission timely timecard approval etc..

• Ensures that the laboratory meets quality standards of accreditation and regulatory agencies and that business practices comply with federal and state law. Reviews monthly reports and addresses variances.

• Assists in the development of department budget and ensures that the department operates in a costeffective manner. Manages/audits department expenses within approved budget parameters ensuring that the Laboratory Services department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department/patient care needs that reflect understanding of the importance of costeffectiveness.

• Implements department strategies to achieve financial target and staffing needs developing others to do the same through optimizing productivity supply/resource efficiency minimizing incidental overtime and overtime percentage and other areas according to department specifications.

• Utilizes and organizes financial data from multiple sources identifying trends from financial data; investigates and corrects variances.

• Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other departmentspecific measures by leading unit projects and/or other department/system directed shared governance activities. Supports change initiatives maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures processes requirements or cultures.

• Proactively evaluates processes; recommends and implements action plan(s) for change. Participates in the development and implementation of new procedures and the review and revision of existing procedures.

• Identifies opportunities and takes action to build strategic relationships between ones area and other areas teams departments and units to achieve business goals.

• Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an ongoing basis. Conducts conversations with staff on their development and IDP.

• Bachelors degree in a chemical physical biological or clinical laboratory science or medical technology from an accredited institution

• Five years of laboratory experience of which one year must have been in a managerial role in healthcare; may consider HM employee with five years of laboratory experience with HM performance that demonstrates leadership responsibility

• Must have one of the following required certifications:
• Certified as a Medical Technologist Clinical Laboratory Scientist Medical Laboratory Scientist Histotechnologist (HTL) Histotechnician (HT) certification or categorical certification by Board of Certification (ASCP)
• Certified as a Medical Technologist by American Medical Technologists (AMT)
• Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA)
• Clinical microbiology registry from American Society for Microbiology RM(AAM)
• Certified Histocompatibility Technologist (CHT) by the American Board of Histocompatibility and Immunogenetics (ABHI)
• Equivalent certification to the above based on educational requirements and examination

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate through a variety of channels with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message

• Demonstrates the ability to interact with others in a way that gives them confidence in ones intentions and those of the organization

• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying ones own behavior to accommodate tasks situations and individuals involved

• Demonstrates leadership qualities and critical thinking through selfdirection initiative and effective interpersonal skills and oral/written communication skills

• Ability to identify and understand issues problems and opportunities comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts constraints and probable consequences

• Ability to work effectively in a fastpaced environment

• Demonstrates flexibility and adaptability in the workplace

• Knowledge of managerial principles process and procedures.

• Knowledge of relevant computer systems and data resources.

• Skill in planning organizing and delegating functional activities

• Skill in coaching counseling and developing the functional and supervisory skills of others.

• Ability to participate in strategic planning for the laboratory

• In depth knowledge of laboratory techniques operations and procedures

• Demonstrates critical thinking skills by devising and applying innovative solutions

• Ability to work independently and collaborate with teams; seeks and expands on original ideas enhances others ideas and contributes own ideas about the issues at hand

• Probes for and provides information to clarify solutions

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) Yes

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187bed 470000squarefoot fullservice acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus located at the intersection of I45 and TX 242 is a medical office building which opened in 2016. Medical Office Building 1 includes a breast care center cancer center & infusion center orthopedics & sports medicine rehabilitation services wellness services and an outpatient laboratory in addition to multispecialty physician practices. A second medical office building and 785car parking garage opened in 2018.