Senior Data Analyst Global Ops Analytics
Senior Data Analyst Global Ops Analytics
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Job Description
WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.
WHO YOU ARE:
We are seeking a highly motivated Senior Data Analyst with strong technical expertise business acumen and strategic problemsolving abilities. In this role you will independently own and drive analytics initiatives within the Operations team translating data into actionable insights that improve efficiency decisionmaking and key business KPIs.
You will work closely with stakeholders across Operations Product Data Engineering and Business Strategy to identify opportunities for process optimization automate decisionmaking and create scalable analytics frameworks. This is a highimpact individual contributor role that requires both deep analytical skills and the ability to influence business strategy through data.
WHAT YOULL DO:
- Drive analytics strategy: Independently own and drive key analytics initiatives in Operations proactively identifying areas for efficiency improvements and cost optimization.
- Advanced analytics & measurement: Move beyond basic dashboards and leverage inferential modeling causal analysis and experimental design to generate actionable insights.
- Experimentation & testing: Design and implement A/B tests to measure the impact of operational improvements optimizing key processes such as fraud detection customer interactions and compliance.
- Operational KPIs & business impact: Develop frameworks to measure Turnaround Time (TAT) Cost Per Transaction SLA adherence and other key operational metrics ensuring datadriven decisionmaking.
- Data storytelling & visualization: Translate complex data insights into clear actionable recommendations using visual storytelling techniques in Power BI and other visualization tools.
- Crossfunctional collaboration: Work closely with stakeholders across Operations Data Engineering and Product to align analytics initiatives with business needs.
- Scalability & automation: Partner with Data Engineering to enhance data pipelines data models and automation efforts that improve efficiency and reduce manual work.
- Thought leadership & best practices: Drive data analysis best practices and mentor junior analysts fostering a culture of analytical rigor and excellence.
WHAT YOULL NEED:
- 6 years of experience in data analytics with a focus on Operations Business Strategy or Process Optimization.
- Expertise in SQL Python or R with a strong ability to work with relational cloud databases (Redshift BigQuery Snowflake) and unstructured datasets.
- Experience designing A/B tests and experimentation frameworks to drive operational improvements.
- Strong statistical knowledge including regression analysis timeseries forecasting and causal inference modeling.
- Experience in operations analytics such as workforce efficiency process optimization risk modeling and compliance analytics.
- Handson experience with data visualization tools (Power BI Tableau Looker) and the ability to present insights effectively to leadership.
- Ability to work independently take ownership of projects and influence business decisions through datadriven recommendations.
- Strong problemsolving skills and a proactive mindset to identify business opportunities using data
Bonus Points If You Have:
- Experience with ML/AI applications in operational efficiency (e.g. anomaly detection predictive modeling workforce automation).
- Familiarity with eventtracking frameworks and behavioral analytics.
- Strong data storytelling skillscan translate complex data into concise compelling narratives.
- Prior experience in a fastpaced highgrowth environment with a focus on scaling data analytics.
WHATS IN IT FOR YOU
At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cuttingedge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability
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Required Experience:
Exec
Employment Type
Full Time
