Customer Success Manager
Customer Success Manager
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Job Description
To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Were Salesforce the Customer Company inspiring the future of business with AI Data CRM. Leading with our core values we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer too driving your performance and career growth charting new paths and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place.
Salesforce Inc. seeks Customer Success Manager in Dallas TX:
Job Duties: Serves as a named resource and partner for the Signature Success organizations. Orchestrate all deliverables the customer is entitled to including coordinating the daytoday customer Signature experience from onboarding through Signature contract renewal and growth opportunities. Develop deep relationships with the customers team members and pair that with relevant industry knowledge to improve implementation health. Partner across Salesforce to provide a unified Signature experience for customers. Identify key industry business process areas for opportunities to use the Salesforce platform. Advocate for innovation and early adoption of platform capabilities with our 3release yearly schedule through customized release reviews. Provide technical recommendations on solutions and enhancements specific to customers business needs. Support the Customer Success Strategy by supervising and identifying trends in Salesforce adoption and utilization and success. Plan adoption and utilization providing guidance as part of Quarterly Success reviews. Act as a liaison and focal point into Salesforce Technology and Product teams and Technical Support Team to address product feature/technical hurdles. Advise customers of technology changes potential disruptions to their service and on mitigation strategies. Act as an advocate for customers during the triage and resolution of high severity cases driving business reliability and customer satisfaction. Provide timely account or issue executive level summary status reports both internally and to the customer. Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions. Telecommuting is an option. Some travel to Salesforce offices may be required.
Minimum Requirements: Bachelors degree (or its foreign degree equivalent) in Computer Science Engineering (any field) or a related quantitative discipline and three 3 years of experience in the job offered or in any occupation in related field.
Special Skill Requirements: 1 Apex Data Loader; 2 SOQL; 3 Visual Force; 4 Apex Web Services; 5 Dashboards; 6 Process Builder; 7 Apex Triggers; 8 Apex Language; 9 Java; 10 HTML; 11 Salesforce Vlocity 3 years). Any suitable combination of education training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.
Submit a resume using the apply button on this posting or by email at: at Job#. Salesforce is an Equal Opportunity & Affirmative Action Employer.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of nondiscrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace thats inclusive and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit competence and qualifications without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law. This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey. It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between. Recruiting hiring and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation benefits promotions transfers reduction in workforce recall training and education.
Required Experience:
Manager
Employment Type
Full-Time
