Senior CRM Executive

Location: Hybrid 2 days a week in Old Street London

Hours: 40 hrs/week 7 am 7 pm core hours

Department: CRM

Salary:

Experience level: Mid/Intermediate

About us:
TotallyMoney is the free personal finance app that gives people the plans products and help they need to unlock a life of more choices. Its all about creating a fairer financial world where people whove been left behind can make their financial data work for them. Put simply we help them move closer towards their financial goals.

Were a diverse bunch from different backgrounds united by a company culture that promotes autonomy collaboration and innovation. Weve even been voted one of the UKs Best Companies to Work For!

If you want to join our mission to help the UKs most underserved consumers we want to hear from you!

What youll do:
Were looking for a creative and analytical CRM specialist with a commercial mind to own and shape our CRM Marketing calendar by delivering bestinclass communications to our customers and optimising them through test and learn to drive results and hit our KPIs.

The ideal candidate will be driven and motivated with strong stakeholder management and organisational skills and a commitment to continuous improvement.

Your responsibilities will include:

• Ownership and planning of the CRM marketing calendar continuously monitoring performance and making improvements to ensure KPIs are hit
• Generate new ideas for CRM marketing content liaising closely with the brand and PR teams to align on seasonal moments and relevant research
• Endtoend of CRM marketing campaigns including brief development delivering feedback to copy and design and building campaigns
• Planning executing and reporting A/B tests ensuring insights are shared and actioned to continuously improve campaign performance
• Work closely with commercial team to ensure communication of our products is accurate timely and promoted to appropriate audiences
• Ensure all communications are fully compliant with FCA and GDPR and champion CRM best practice

Heres what we think youll need to succeed in this role:

• Highlevel of proficiency with CRM platforms tools and technologies
• Strong organisation and planning skills
• Excellent communication and stakeholder management skills
• Strong analytical skills with a proven track record of using data insight to drive campaign improvements
• Experience delivering campaigns across multiple channels including email and push
• Experience editing html code
  

We know people especially those from marginalised backgrounds may hesitate to apply if they dont meet all the requirements. Please apply anyway. We dont expect you to be the complete package just show us you have ambition and a willingness to learn.

Working at TotallyMoney has its perks. When you join the team youll get:

• Hybrid working We operate a hybrid policy. 2 days of your choice in our office.
• Flexible hours Our core hours are 7 am to 7 pm. Fit your hours within that however you like.
• 25 days of annual leave (plus 8 bank holidays) 2 additional free days off at Christmas time and the option to purchase an extra week off.
• 40 days to work abroad make us jealous of your stunning view.
• Parental leave so you can spend time with your new bundle of joy.
• 2 days leave to volunteer for whatever causes youre passionate about! Plus the opportunity to give back during work with a range of charity events.
• Generous sick leave so you can take the time you need to get better.
• Vitality Health Insurance and reward scheme (inc. 50 off Virgin Active gyms free access to headspace and so much more).
• Perkbox membership for a range of great discounts and freebies.
• Cycle to Work scheme and great onsite facilities to accommodate those who choose to cycle or run to work.
• Prayer/quiet room with privacy curtain and prayer mats.
• Autoenrolment pension scheme with Scottish Widows.
• Mental health and wellbeing perks include talking therapies with Selfspace and inthemoment assistance via our Employee Assistance Programme by Viviup.
• Youll find a pup or 2 around our dogfriendly office.
• 2 annual company socials regular team socials throughout the year and an allcompany invitation to weekly Thursday drinks (table tennis optional).
• Free breakfast on Thursdays at our company morning meeting.
• Snack jars filled with goodies coffee machines with Caravan coffee and a great range of herbal teas help yourself!
• Hobby clubs and activities like football padel Catan and book club you could even start your own!
• A cultural focus on learning and development training is a part of our monthly company agenda.
• FORA building membership with access to various inbuilding perks such as socials breakfasts a running track and fitness classes.
  

The hiring process:
Once weve received your application well take a good look before getting in touch with you to discuss the next steps of the process. This will include:

• Prescreen call with our People Experience Manager 15 mins)
• First stage interview with the hiring manager 3045 mins)
• Second stage panel interview at our office with intheroom assessment 90 mins)
• Final round chat with CEO 30 mins)
  

How to apply:
Want to join our ambitious team Fill in your application and submit today! If you have any questions you can reach out to

Our commitment to diversity and inclusion:
At TotallyMoney were committed to being an inclusive and diverse employer and we welcome applications from all sections of society. We have an active DE&I (Diversity Equity and Inclusion) committee led by employees and continually work on our DE&I efforts. We believe everyone has potential regardless of race religion or belief ethnic origin physical or mental ability social background age nationality marital domestic or civil partnership status sexual orientation gender identity or any other differences that make you you.

Required Experience:

Senior IC