Service desk AnalystIT Service Desk IT Support profile
Service desk AnalystIT Service Desk IT Support profile
Posted on :
23-04-2025
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1 Vacancy
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Job Description
Job Title: Technical Support Associate 1st Line)
Job Overview: We are looking for dynamic and motivated individuals to join our team as a Technical Support Associate. This position requires excellent communication skills in English and a basic understanding of networking concepts. You will be providing 1st line technical support to our customers resolving hardware and software issues and ensuring customer satisfaction.
Key Responsibilities:
- Provide 1st line technical support to customers addressing inquiries and issues promptly.
- Diagnose and resolve technical problems related to hardware (computers printers) and software applications.
- Troubleshoot common technical issues such as resetting passwords resolving connectivity problems and system errors.
- Provide solutions to basic technical issues in a timely manner using available resources.
- Assist in the installation configuration maintenance and troubleshooting of hardware and software systems.
- Support network devices including Cisco routers switches LAN WAN and MAN connections.
- Manage client servers and systems such as Windows Server UNIX and Mainframe environments.
- Provide support for platforms like SharePoint and Active Directory.
- Perform troubleshooting tasks for both Windows and Linuxbased client systems.
- Ensure proper resolution of issues and maintain high levels of customer satisfaction.
Technical Skills Required:
- Strong knowledge of troubleshooting and resolving hardware and software issues.
- Experience with server administration backup configuration and maintenance.
- Basic understanding of networking including routers switches and LAN/WAN technologies.
- Familiarity with various operating systems (Windows Linux UNIX) and server environments.
- Basic knowledge of clientserver architecture and related software applications.
- Ability to work under pressure and resolve technical issues efficiently.
Work Details:
- Position: Technical Support Associate 1st Line)
- Total Positions: 40
- Work Mode: Work from Office
- Shift Timing: 24x7 Support (Night Shifts included)
- Transport Facility: Cab facility provided within a 20 km radius from the job location.
- Immediate Joiner: Only candidates who are immediately available for joining will be considered (Fresher or not currently employed).
Interview Process:
- First Communication Screening: Assessment of communication skills.
- Training & Interview: Upon successful screening candidates will undergo a training process followed by further evaluation based on performance.
Required Qualifications:
- Basic knowledge of networking concepts.
- Excellent written and verbal communication skills in English.
- A proactive approach to problemsolving and troubleshooting.
- Willingness to work in rotational night shifts and adapt to flexible working hours.
mainframe,cisco,software troubleshooting,networking concepts,unix,configuration management,problem solving,route analysis,active directory,technical support associate,windows os,lan/wan technologies,sharepoint,lan-wan,linux os,server administration,backup management,hardware troubleshooting
Employment Type
Full Time
Key Skills
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