Customer Support Specialist
Customer Support Specialist
Posted on :
23-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are so excited to be partnered with Digitail to grow their Customer Support team. Digitail is an allinone cloudbased practice management software that allows you to run your entire veterinary practice with one single tool. They are replacing the need for multiple disconnected tools. Digitail simplifies the entire patient journey making it faster easier and more modern. By cutting down on timeconsuming tasks like phone calls paperwork and followups they help you run a thriving practice with ease! Equipped with an AIpowered virtual assistant Digitail automates routine administrative tasks cuts down staff s workload and lets them focus on what they do best providing exceptional care.
Their philosophy A single source of truth one seamless system.
- Founded in 2018 by Sebastian Gabor & Ruxandra Pui.
- Trusted by 1000 practices 4000 veterinarians 10 universities & shelters in 40 countries.
- Their AIpowered veterinary assistant automates SOAP notes patient summaries treatment planning patient intake etc.
- They ve raised over $15M by top VCs like Partech Atomico byFounders Gradient and The Nordic Web Ventures
- Featured In: TechCrunch PR Newswire TechRound & others.
- Core Values: Customer Super Passion Caring About Each Other Ownership Higher Purpose Growth Mindset
As a Customer Support Specialist at Digitail youll be the goto person when customers need help or have questions. This fastpaced role demands sharp attention to detail and a passion for delivering topnotch support. Your success will be all about consistently wowing veterinarians and their teams leaving them delighted every time they reach out.
- Manage a high volume of customer inquiries daily via chat email and phone responding quickly and accurately.
- Troubleshoot issues provide feedback to internal teams and be a key resource for customer solutions.
- Use your expertise to suggest process improvements automation and new workflows to enhance customer service.
- Maintain customer satisfaction ratings above 90.
- Log all customer interactions in Hubspot to keep everything organized.
- Collaborate seamlessly with your team via Slack to deliver the best solutions.
- In a fastpaced rapidly scaling company like Digitail you ll thrive in a problemsolving resourceful environment.
- Gain indepth knowledge of our products to solve customer challenges and create helpful knowledge base articles for quick answers.
- Escalate critical issues with bug reports and feature requests via our internal ticketing system.
Requirements
- Proven track record of quickly resolving customer inquiries with success.
- Experience thriving in fastpaced highvolume environments.
- Resilient and positive able to handle setbacks and tackle challenges with perseverance.
- Open to feedback and always using it to improve and grow.
- Techsavvy with a curiosity for understanding the "why" and finding efficient solutions for both customers and internal processes.
- Passionate about animals and dedicated to providing topnotch service to pet owners and veterinary professionals.
- Bonus points for experience in veterinary clinics!
Benefits
- Missiondriven: What they re building matters it impacts the lives of real people and pets.
- Remote work: They offer a remotefirst approach but will be getting an office in Downtown Toronto for collaboration days.
- Employee Share Options: Their employees share a key role in shaping the company s future.
- Learning and personal growth: $1000 yearly budget for learning and growth opportunities.
- Competitive compensation: Designed to provide you with financial security.
Vet Animal Customer Service SaaS Technology
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
