Program Advisor
Program Advisor
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Job Description
Craft Impactful Experiences for HighLevel Executives
Known for transforming executive job hunts into strategic career pivots our client empowers Directors VPs and Csuite leaders to secure highlevel roles without chasing recruiters or cold networking. Backed by over 3000 success stories and a 90 satisfaction rate they combine tailored coaching elite consulting and executivelevel insight. Joining their team means working at the forefront of career innovation where humancentered support meets boardroomlevel impact and every client interaction is a masterclass in hightouch HR excellence.
What You ll Do
Be part of our client s team as an HR Assistant where you ll lead onboarding experiences provide proactive executive support and elevate the overall client journey. This role is perfect for someone who thrives in clientfacing roles and loves creating structure for success.
Shift: 8:00 AM 5:00 PM
Work Setup: Onsite in Bogota or Medellin
- Conduct client onboarding meetings to set a strong first impression of the program
- Transition client context and energy from sales to fulfillment
- Check in with clients to assess progress address issues and measure success
- Tailor support by understanding and adapting to each client s unique needs
- Navigate and recommend appropriate program assets to match client goals
- Respond to client inquiries within 12 hours
- Address client concerns with empathy and professionalism
- Push back diplomatically when requests fall outside agreed scopes (e.g. refunds)
- Collect text and video testimonials that highlight job search success
- Advocate client needs by partnering with fulfillment leaders to improve offerings
Requirements
Who You Are: Your Skills and Expertise
- At least 3 to 5 years of experience in a clientfacing role supporting executivelevel stakeholders (Directors VPs or CSuite)
- Experience in a solutionsfocused role requiring active listening problemsolving and alignmentbuilding
- Proven ability to diplomatically challenge unreasonable client requests
- Strong coaching presence with excellent listening and expectationsetting skills
- Creative thinker with a nonprocedural flexible approach to problemsolving
- Excellent command of the English language
- Sharp business acumen and professional polish
- Preferred experience in the recruitment and/or hiring process
- Preferred experience in job search strategy and best practices
Benefits
What s In It For You
- 5 days work week
- Weekends off
- 20 vacation days in total
- Prepaid medicine
- Fullycustomized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations Bogot and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our stateoftheart facilities competitive compensation and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10000 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported.
#EmaptaEra
Who You Are: Your Skills and Expertise At least 3 to 5 years of experience in a client-facing role supporting executive-level stakeholders (Directors, VPs, or C-Suite) Experience in a solutions-focused role requiring active listening, problem-solving, and alignment-building Proven ability to diplomatically challenge unreasonable client requests Strong coaching presence with excellent listening and expectation-setting skills Creative thinker with a non-procedural, flexible approach to problem-solving Excellent command of the English language Sharp business acumen and professional polish Preferred experience in the recruitment and/or hiring process Preferred experience in job search strategy and best practices
Employment Type
Full Time
