Claims Relationship Manager
Claims Relationship Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are hiring a Claims Relationship Manager to join our team. Do you have Group Income Protection or Group Risk industry experience Do you love building relationships and engaging with high profile stakeholders Would you love to work from home or on an Agile basis from our Hove office If this sounds like you then we would love to hear from you!
As a Claims Relationship Manager youll provide comprehensive claims assessment and management services for a defined account portfolio. As well as authorise and process the payments of Group Protection claims.
You will work MondayFriday and earn a base salary of up to 55000 dependant on your experience.
What youll be doing:
- Provide an effective account management service by developing and building effective relationships with IFAs and Policyholders (employers) both pre and postsale in order to maximise the outcomes of our claims management processes and promote understanding of our claims management philosophy
- Develop and build effective relationships with our external suppliers to ensure that we receive cost effective services
- Through liaison with our actuarial department provide Management Information on portfolio accounts which analyses key performance indicators for our Group Income Protection schemes
- Define develop and deliver processes and systems to ensure a consistent timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers expectations and that are within scope of Legal & Generals Customer Experience and Treating Customers Fairly policies. Where failures are identified provide information and feedback to the relevant areas to enable changes and improvements to be made
- Supporting Sales & Marketing areas in the development of opportunities to deliver our corporate protection proposition including the delivery of presentations to win and retain business both virtually and face to face
- Propose and authorise expenditure on rehabilitation or work reintegration programmes up to 15000 and authorise appropriate external medical evidence to support the assessment of the claim up to 5000
Qualifications :
Who were looking for:
- Excellent written and verbal communication skills
- Excellent presentation skills both virtually and face to face
- Strong analytical skills and ability to interpret a variety of data with a good understanding of risk management
- Strong claims assessment skills
- Creative and strategic thinking
- In depth knowledge of all Group Protection products especially Income Protection is desirable
- Good understanding of medical conditions and the effect these can have on an individuals ability to work
- Awareness of the investigative and rehabilitation services provided by external organisations
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 27 days holiday plus public holidays. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brandnew electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including parttime termtime and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Legal & General is a leading financial services group and major global investor named Britains Most Admired Company in 2023 for the second year running. Rated top in our sector and top for inspirational leadership we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.
If you join us youll be part of a welcoming culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open mindful and inclusive so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If youre open to find out more wed love to hear from you.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
