Customer Support Assistant
Customer Support Assistant
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Job Description
Job Description
We are looking for a detailoriented and friendly Customer Support Assistant to join our team in Houston TX. In this role you will be responsible for providing excellent customer service handling inquiries and resolving issues in a timely and professional manner. You will play a key role in ensuring a positive experience for our clients while supporting daily operations.
Responsibilities
Respond to customer inquiries via phone email and live chat
Resolve product or service problems by clarifying the customers complaint and determining the cause
Provide accurate valid and complete information to customers
Follow up with customers to ensure satisfaction
Maintain customer records by updating account information
Work closely with other departments to ensure client needs are met
Perform administrative tasks and assist with daily office operations
Qualifications :
Qualifications
High school diploma or equivalent; associate degree preferred
Previous experience in customer service or a similar role is a plus
Excellent communication and problemsolving skills
Strong organizational abilities and attention to detail
Ability to multitask and prioritize responsibilities
Proficiency in Microsoft Office and basic computer skills
Additional Information :
Benefits
Competitive salary based on experience
Opportunities for growth and professional development
Supportive and collaborative team environment
Onthejob training to enhance your skills
Fulltime consistent work schedule
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
