Sales Support Specialist
Sales Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
A Place for Mom is seeking a Sales Support Specialist to triage and resolve issues across a large team of sales representatives and managers. This role is critical in helping our sales team achieve their targets by creating and sharing resources optimizing CRM configuration and resolving issues; ultimately giving capacity back to sales staff.
Who you are: You are a problem solver with a passion for constant improvement. Must possess a strong customer service orientation great attention to detail and ability to collaborate well with others.
What you will do:
- Triage and respond to support tickets submitted by sales team members and managers
- Communicate regular status updates to sales and operations leadership including aggregating data to determine trends
- Work cross functionally to identify root causes escalate and resolve issues
- Continuously seek to understand the Senior Living Advisor role by shadowing listening to calls and understanding daytoday workflows to ensure support solutions are well rounded and driving business outcomes
- Own results for improving advisor workflows and addressing pain points. Monitor metrics such as issue resolution time and take accountability for driving improvements
- Serve as an expert in A Place for Moms Customer Relationship Management (CRM) tools and work with technology teams to trouble issues and adjust configurations accordingly
- Support the Sales Enablement team in development of collateral (job aids etc. to address common issues and clarify expectations
- Help with ad hoc thirdparty tool configuration and support acting as a liaison between A Place for Mom sales staff and vendor support teams
Qualifications :
- 23 years of experience in a sales support function such as: sales enablement training operations or workforce management
- Ability to operate in a fastpaced environment
- Prior experience with ticketing systems (such as Zendesk) preferred
- Prior experience working in a call center environment preferred
- Excellent organization and time management skills
- Experience using Excel and other word processing tools to manipulate data and communicate information
Additional Information :
Home Office Requirements:
- This position requires you to have a designated home office space allowing for privacy during working hours as well as a high speed internet connection.
- It is expected that you will manage a daily schedule that is free from distractions and interruptions. Taking care of children or audible pets is not permissible during work hours.
- You will be provided with a laptop fully loaded with Microsoft Office Outlook Five9 access to our CRM system and VPN so that you may connect to our intranet.
Compensation:
- The position is a hourly nonexempt position.
- Compensation
- Base Salary: $70000 $75000 $33.65 $36.06/hr)
- Benefits:
- 401(k) plus match
- Dental insurance
- Health insurance
- Vision Insurance
- Paid Time Off
Additional Information
All your information will be kept confidential according to EEO guidelines.
A Place for Mom uses EVerify to confirm the employment eligibility of all newly hired employees. To learn more about EVerify including your rights and responsibilities please visit Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
