Reservation Executive
Reservation Executive
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a highly organized and customerfocused Reservation Executive to join our team in Visakhapatnam India. As a Reservation Executive you will play a crucial role in ensuring smooth and efficient reservation management for our organization providing exceptional service to our guests and contributing to their overall experience.
- Handle incoming calls emails and online reservations promptly and professionally
- Manage and maintain an accurate reservation system ensuring all guest details are correctly recorded
- Provide detailed information about services amenities and special offers to potential guests
- Assist guests with modifying or canceling reservations as needed
- Collaborate with other departments to ensure guest requests and special requirements are communicated effectively
- Resolve customer complaints and concerns in a timely and empathetic manner
- Generate and analyze reservation reports to identify trends and opportunities for improvement
- Stay updated on current promotions events and changes in policies or procedures
- Maintain a high level of accuracy in all reservationrelated tasks and data entry
- Assist in managing online booking platforms and optimizing their performance
- Support the development and implementation of reservation strategies to maximize occupancy and revenue
- Ensure compliance with company policies and industry standards in all reservation processes
Qualifications :
- High school diploma or equivalent; additional education in hospitality management is a plus
- Minimum of 12 years of experience in a reservation or customer service role preferably in the hospitality industry
- Proficiency in reservation management systems and Microsoft Office Suite (Word Excel Outlook)
- Excellent verbal and written communication skills in English
- Strong interpersonal skills with a customerfocused mindset
- Exceptional phone etiquette and ability to handle high call volumes
- Demonstrated ability to multitask and prioritize in a fastpaced environment
- Attention to detail and high level of accuracy in data entry and recordkeeping
- Ability to remain calm and professional when dealing with challenging situations or guest complaints
- Flexibility to work various shifts including weekends and holidays as required
- Basic understanding of revenue management principles
- Familiarity with online booking platforms and their management
- Ability to work collaboratively in a team environment
- Strong problemsolving skills and proactive approach to guest service
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
