Regional Service Manager
Regional Service Manager
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Job Description
We are seeking a dynamic and experienced Regional Service Manager to join our team in Singapore Singapore. In this pivotal role you will be responsible for overseeing and optimizing our service operations across the region ensuring exceptional customer satisfaction and driving business growth.
- Manage and lead the regional service team setting clear goals and performance expectations
- Develop and implement strategies to improve service delivery and customer satisfaction
- Analyze service metrics and KPIs to identify areas for improvement and implement action plans
- Collaborate with crossfunctional teams to enhance service offerings and resolve complex issues
- Oversee the management of service contracts ensuring all SLAs are met or exceeded
- Develop and maintain strong relationships with key clients and stakeholders
- Implement and maintain quality control measures for all service operations
- Manage the regional service budget including forecasting and cost control
- Drive continuous improvement initiatives to increase efficiency and reduce costs
- Conduct regular performance reviews and provide mentorship to team members
- Stay updated on industry trends and best practices to maintain a competitive edge
- Ensure compliance with company policies local regulations and safety standards
Qualifications :
- Bachelors degree in Business Administration Engineering or related field
- 5 years of experience in service management with a proven track record of success
- Demonstrated leadership experience in a service organization
- Strong business acumen and manpower management skills
- Excellent interpersonal and communication skills with the ability to interact effectively at all levels
- Analytical mindset with strong problemsolving and decisionmaking abilities
- Proficiency in MS Office Suite and service management software
- Indepth knowledge of service industry best practices and KPIs
- Customerfocused approach with a commitment to delivering exceptional service
- Ability to teach train motivate and develop staff effectively
- Strong organizational and time management skills
- Excellent delegation skills and the ability to empower team members
- Adaptability to work in a fastpaced dynamic environment
- Willingness to travel within the region as required
Additional Information :
Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.
Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
