Specialist - Learning Partner
Specialist - Learning Partner
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Job Description
We are looking for a committed learning partner to join our global support team. The ideal candidate will play a key role in enhancing the skills of our product specialists and senior product specialists with an emphasis on strengthening customer engagement strategies & best practices
Key Responsibilities:
- Skill Development: Design and deliver training programs to improve soft skills problemsolving customercentric approaches and behavioral competencies.
- Escalation Reduction: Identify common escalation triggers and develop targeted strategies to mitigate them through effective training.
- Performance Tracking: Assess the impact of training initiatives on product specialists performance and the overall productivity of the global support team.
- Continuous Learning: Promote a culture of ongoing learning and continuous improvement.
Qualifications :
- Education and Experience: Bachelors degree in Humanities/ Human Resources/ Business / Engineering (BE/BTech). Minimum of 4 years of relevant experience with at least 1218 months as a softskills facilitator.
- Experience: Proven track record in a similar role ideally within a global support setting.
- Skills: Excellent verbal and written communication strong interpersonal skills deep knowledge of effective learning and development methods and the ability to design and deliver comprehensive training programs.
- Analytical Abilities: Proficient in monitoring and assessing training outcomes. Creativity and innovation in program design and delivery.
- Ability to design training programs aligned with adult learning principles.
Personal Attributes:
- Teamoriented and collaborative.
- Strong problemsolving skills and adaptability.
- Agility in adapting learning strategies to changing business needs
- High patience and empathy.
- Willingness to work flexible shifts.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
