Front Office Manager
Front Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Front Office Manager is responsible for assisting the Director of Operations while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities
- Approach all encounters with guests and employees in a friendly serviceoriented manner.
- Always maintain a friendly and warm demeanor.
- Ensure that employees are always attentive friendly helpful and courteous to all guests managers and fellow employees.
- Be aware of all rates packages and promotions currently offered
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
- Be able to perform all duties of Guest Services Agent.
- Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
- Monitor key control to maintain hotel security.
- Answer all guest inquiries in a timely and professional nature.
- Assist in training and cross training of new hires and current employees on a regular basis.
- Attend meetings/training as required by management.
Qualifications
- High School diploma or equivalent required.
- Minimum of 3 years of hotel/hospitality experience preferred.
- Previous hotel supervisory responsibility preferred
- Ability to stand during entire shift.
- Must be effective in handling problems in the workplace; including anticipating preventing identifying and solving problems as necessary.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must be able to work a flexible schedule that includes days evenings weekends and holidays.
Benefits
- Health and dental insurance available after 60 days of employment.
- 401k with company match after 1 year of employment.
- Paid time off.
- Go Hilton Team Member travel discount program.
Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
