Role: Associate Director/Director Operations Lead Delhi/Mumbai
Experience: 10 years
Salary: Up to 40 LPA
Insight: The ideal candidate should have a proven track record of structuring negotiating and executing multiple partnerships with both government bodies and private sector companies. Experience in piloting and scaling digital applications is essential. The role also requires a strong understanding of the social sector Common Service Centres (CSCs) fintech agriculture and rural development. Candidates whose experience is limited to overseeing project implementation will not be considered for this position.
Role: Operations Lead Network Team
What this role is about:
Youll be a key player in our newly formed Network Team. This team is focused on growing and strengthening our network by working closely with both our internal teams and external partners. A big part of your job will be to look at how we currently work and find ways to make things more efficient reducing costs delivering support faster and more affordably and making sure we use our technology platform to track everything. Ultimately youll help make our network strong and able to expand its reach.
What youll do:
As the Operations Lead youll be in charge of making sure our network runs smoothly from start to finish. This includes:
- Designing how our network works: Youll develop the operational blueprints for how well function on the ground.
- Making things happen: Youll oversee the actual implementation of our programs and projects.
- Connecting with people: Youll build strong relationships with all our partners.
- Managing money: Youll be involved in budgeting and working with donors.
- Ensuring we follow the rules: Youll make sure were compliant with all necessary regulations.
- Understanding our finances: Youll analyze the profitability of our network.
- Integrating our systems: Youll help connect different operational processes and technologies.
- Solving problems: Youll tackle challenges and find effective solutions.
This role is a great fit for you if:
- You enjoy figuring out how to make things work better.
- You can take initiative and work independently.
- Youre comfortable in a fastpaced environment where things change quickly and theres always something new to learn.
Your main responsibilities will include:
- Setting strategy and putting it into action: Youll lead the planning and of projects across different regions creating a clear operational plan for the next 1 to 3 years that aligns with our overall goals.
- Building collaborative models: Youll design ways for different organizations (NGOs government companies financial institutions) to work together seamlessly so that the individuals we support (workers entrepreneurs farmers) can access ongoing opportunities for economic growth over several years.
- Making our network financially sustainable: Youll help create financial plans to lower our expenses and explore new ways to generate income for the longterm health of the network.
- Supporting our partners on the ground: Youll work closely with our partner NGOs to understand their challenges and help them use the network effectively to provide comprehensive support to their communities.
- Working well with others: Youll ensure good communication and teamwork within our team and with other relevant departments.
- Tracking progress and reporting: Youll create regular insightful reports that show the status of our programs projects and key milestones. Youll also make sure we have effective systems in place to monitor and report on all our activities.
- Improving our programs: Youll ensure we learn from our experiences and research to continuously improve the quality of our programs.
- Developing our team: Youll foster a culture of coaching and mentorship to help team members grow their skills.
What youll need to succeed:
- Experience: 10 years of experience in setting up how new products or services are delivered implementing gotomarket strategies and scaling up startups.
- Collaboration skills: Proven ability to work effectively with a variety of different types of organizations.
- Adaptability: Comfort working in situations where things are not always clear and change happens rapidly. You should thrive in a fastpaced environment.
- Passion for our mission: A strong interest in the development sector and the communities we serve is essential (you dont necessarily need prior work experience in the social sector).
- Project management expertise: Strong skills in managing complex multifaceted projects with the ability to prioritize effectively when faced with multiple or sometimes conflicting demands. You should be good at estimating the time and effort needed for tasks and projects and breaking down processes into manageable steps.
- Delivery model knowledge: Demonstrated success in developing and evaluating different delivery models (B2B B2C B2B2C B2G) and choosing and implementing programs with a focus on efficiency and effectiveness.
Hiring Note: Applications will be reviewed on rolling basis. This job is first posted on April 21 2025 on
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