German-speaking Moderation Operations Coordinator
German-speaking Moderation Operations Coordinator
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Job Description
Job Title: Germanspeaking Moderation Operations Coordinator
Location: Barcelona Spain
Work Type: Hybrid / Onsite
Employment Type: Fulltime
About the Role:
We are looking for a proactive and organized Germanspeaking Moderation Operations Coordinator to join our team in Barcelona. In this role you will coordinate the daytoday operations of our content moderation team ensuring quality consistency and efficiency in handling usergenerated content. You will work closely with moderation leads quality assurance teams and crossfunctional stakeholders to help protect platform integrity and enhance the user experience.
This role offers flexibility through a hybrid work modelyou can work both onsite and remotely depending on business needs and your preferences.
Key Responsibilities:
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Coordinate and support the Germanlanguage content moderation team with their daily operational needs
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Monitor and report on key moderation metrics (quality productivity SLA adherence)
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Assist with team scheduling task allocation and performance tracking
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Identify operational challenges and collaborate on solutions to improve efficiency
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Ensure content moderation is performed in alignment with platform policies community guidelines and regional sensitivities
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Serve as a point of contact for internal queries related to the German moderation queue
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Support new hire onboarding training initiatives and best practice sharing across the team
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Conduct regular quality checks and flag any inconsistencies or deviations from moderation standards
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Assist with the development and rollout of updated policies workflows and tools
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Provide feedback and insights to improve moderation strategy and team engagement
What You Bring:
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Fluent in German (spoken and written)
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Proficient in English (B2 level)
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13 years of experience in content moderation community operations or trust & safety
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Previous experience in a coordination or operational support role is a plus
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Excellent organizational and timemanagement skills
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Strong attention to detail and qualityoriented mindset
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Good understanding of online community standards user safety and content compliance
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Comfortable with data reporting moderation tools and ticketing systems (e.g. Zendesk Salesforce CMS tools)
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Ability to remain neutral and handle sensitive content with professionalism
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Strong communication skills and a teamfocused attitude
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Comfortable working in a multicultural and fastpaced environment
What We Offer:
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Competitive salary and performancebased incentives
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Flexible hybrid work model (remote inoffice days)
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Health insurance meal vouchers and other benefits
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Modern centrally located office in Barcelona
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Training and continuous learning programs
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International team environment with supportive leadership
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Opportunities for internal growth and career development
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Relocation assistance (if applicable)
Working Hours:
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Fulltime: 40 hours/week
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Monday to Friday (rotating shifts or occasional weekend coverage may be required)
Employment Type
Full Time
