Croatian Technical Support Agent
Croatian Technical Support Agent
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Job Description
Job Title: Croatian Technical Support Agent
Location: Lisbon Portugal
Work Type: Hybrid / Onsite
Employment Type: Fulltime
About the Role:
Were seeking a techsavvy and customeroriented Technical Support Agent (Croatianspeaking) to join our growing support team in Lisbon. Youll be providing technical assistance to Croatianspeaking users helping them resolve issues navigate product features and ensure a seamless user experience.
This role offers the flexibility of working both onsite and from home and its ideal for someone who enjoys problemsolving technology and working in a multicultural environment.
Key Responsibilities:
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Deliver firstline technical support to Croatianspeaking users via phone chat and email
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Diagnose and resolve hardware software connectivity and applicationrelated issues
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Guide users through troubleshooting steps and technical solutions
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Accurately log interactions and solutions in the ticketing system
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Escalate more complex issues to senior support teams when needed
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Stay up to date with product updates technical tools and company procedures
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Meet performance metrics such as resolution time customer satisfaction and quality standards
What You Bring:
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Native or fluent Croatian (spoken and written)
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Good level of English (B2 or above)
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Previous experience in technical support IT helpdesk or similar role is an advantage
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Excellent communication and interpersonal skills
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Ability to explain technical concepts in a clear and simple way
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Techsavvy and confident working with Windows macOS mobile platforms or SaaS tools
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Proactive detailoriented and a team player
What We Offer:
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Competitive salary and performancebased incentives
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Flexible hybrid work model (mix of office and remote work)
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Comprehensive training and onboarding
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Career development and internal growth opportunities
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Modern office located in Lisbon close to public transport
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Private health insurance meal allowance and other employee benefits
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Supportive and international work culture
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Relocation support (if applicable) and regular teambuilding events
Working Hours:
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Fulltime: 40 hours/week
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Rotational shifts may include evenings weekends or holidays depending on project requirements
How to Apply:
If youre excited to combine your technical skills with customer service in a dynamic and international setting wed love to hear from you! Please submit your CV in English along with your availability.
Employment Type
Full Time
