French Customer Support Specialist
French Customer Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: French Customer Support Specialist
Location: Barcelona Spain
Work Type: Hybrid / Onsite
Employment Type: Fulltime
About the Role:
We are seeking a Frenchspeaking Customer Support Specialist to join our vibrant team in Barcelona. In this role youll provide toptier assistance to our Frenchspeaking customers ensuring every interaction is handled with empathy efficiency and professionalism.
Whether youre helping troubleshoot an issue guiding customers through a product feature or responding to inquiries with accurate and timely informationyoull play a vital part in delivering a worldclass support experience.
Key Responsibilities:
-
Respond to customer inquiries via phone email and chat in French (and English when needed)
-
Resolve issues efficiently and with empathy ensuring a positive customer experience
-
Provide accurate product and service information and guide users through features or troubleshooting steps
-
Maintain clear and detailed records of customer interactions in our CRM system
-
Collaborate with other departments (tech logistics sales) to resolve complex or escalated issues
-
Stay informed on product updates policies and procedures through regular training
-
Contribute to team goals related to service quality customer satisfaction and response time
What You Bring:
-
Fluent/nativelevel French (spoken and written)
-
Strong English communication skills (minimum B2 level)
-
Experience in a customer support or servicerelated role is a plus
-
Great interpersonal skills with a genuine desire to help others
-
Ability to multitask and stay organized in a fastpaced environment
-
Techsavvy and quick to learn new tools and platforms
-
Team player with a positive cando attitude
What We Offer:
-
Competitive base salary with potential performance bonuses
-
Flexible hybrid work model (minimum onsite days as per team policy)
-
Opportunities for professional growth and internal mobility
-
Paid training and ongoing coaching
-
Multicultural workplace with colleagues from around the world
-
Comprehensive employee benefits (health insurance meal vouchers gym discounts etc.
-
A modern centrally located office in Barcelona close to public transportation
Working Hours:
-
Fulltime: 40 hours per week
-
Monday to Friday (some weekend shifts may be required depending on the team)
Employment Type
Full Time
