Customer Success Engineer - Horticulture
Customer Success Engineer - Horticulture
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Job Description
Grodan a division of ROCKWOOL Group is seeking a Customer Success Engineer Horticulture to join the Services & Solutions Support team. This is a hybrid role working in our Milton ON office with the opportunity to visit client sites on occasion.
Grodan has become the basis for sustainable horticulture by enabling cultivation on stone wool. Our products enable customers to use fewer valuable resources such as water space and nutrients resulting in crop optimization. Our eGro software platform integrates greenhouse data and provides growers with better business insights.
Ready to help build a better future for generations to come
In an everchanging fast paced world we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL we work relentlessly to enrich modern living through our innovative stone wool solutions.
Join us and make a difference!
What You Will Be Doing
As a Customer Success Engineer Horticulture youll provide first line technical support for both our GroSens sensors and eGro software and answer basic cultivationrelated questions. Furthermore you will work closely with our internal horticulture (green) experts to grow your knowledge and help improve our advice and selfhelp communication.
- Play an essential role in improving customer satisfaction by engaging in technical troubleshooting including acting on tickets related to both software and hardware system health as well as growing questions
- Monitor sensor and software data to identify trends/anomalies and accordingly generate insights to deliver proactive advice to growers
- Contribute significantly to the quality of service delivery by building and improving the selfhelp knowledge base including chatbot optimization
- Extract insights from GroSens measurements to share with and educate internal stakeholders
- Collaborate with the Product team and Data Science by feeding the backlog and prioritizing features based on user pain points and data trends
What You Bring
- Bachelors degree in Agronomy Horticulture or Plant Science preferred with 13 years of experience
- Comfortable with software platforms and precision growing technologies (IoT)
- The ability to explain technical concepts clearly to nontechnical users
- An analytical mindset which is eager to solve problems and improve processes
- A selfstarter which can manage time well and operate independently
- Willingness to travel 510
What We Offer
- Competitive Pay & Benefits from Day 1: Comprehensive medical dental massage therapy and vision plans.
- Retirement Pension Matching Program
- Paid Time Off:Generous PTO paid holidays and top up plans for maternity and paternity leave.
- Educational Assistance & Career Growth:Invest in your future.
- Wellness Perks: Fitness reimbursement and EAP access.
- Safety First:Companyprovided PPE and programs to keep you protected
Who We Are
Founded in 1937 in Denmark ROCKWOOL Group transforms volcanic rock into sustainable and innovative products that enhance lives and communities. With a global team of over 12000 employees and 51 manufacturing facilities across 40 countries we are united by a shared mission:unlocking the natural power of stone to enrich modern living.
This role is part of our Grodan business a division of the ROCKWOOL Group. Grodan supplies innovative and sustainable growing media solutions for professional growers and home gardeners. For almost 50 years our team has been dedicated to creating the optimal environment for roots resulting in healthy and strong plants. To learn more visit.
Employment Type
Full-Time
