Business Systems Manager - Lead to Cash
Business Systems Manager - Lead to Cash
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$ 97700 - 184175
1 Vacancy
Job Description
Chamberlain Group is a global leader in access solutions with top brands such asLiftMasterand Chamberlainfound in millions of homes businesses and communities worldwide.
Job Summary
This role is within Chamberlain Groups IT Enterprise Applications function. A successful incumbent is expected to (i) collaborate with business stakeholders understand business processes and elicit define and analyze requirements; (ii) design configure develop test implement support and maintain applications that enable business processes focused on SAP ECC (SD/LE) and related applications. Requires a minimum 9 years experience in Information Technology preferably applications development or configuration and a Bachelors degree in Information Systems or equivalent.
Essential Duties and Responsibilities
Lead and manage a team of technical and functional resources to design configure develop test implement and support applications that enable Lead to Cash business processes focused on SAP ECC (SD/LE) and integrations with other applications such as EDI Esker PkMS (WM) Hybris Commerce SAP Personas TMS Paymetric Vertex
Lead teams of crossfunctional business stakeholders and IT analysts to understand business processes gaps pain points and objectives; guide the team to elicit define and analyze business requirements
Lead project teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines strategies and industry best practices; review designs of direct reports to ensure quality and consistency
Manage creation of deliverables according to the Software Development Lifecycle such as functional and technical specifications; review deliverables of direct reports to ensure quality consistency and longterm supportability
Work with business stakeholders to manage and prioritize work backlog and create plans and schedules for delivery
Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management
Manage the support of production systems to meet service levels; create resource plans to ensure support coverage
Drive continuous improvement in business processes and support business reengineering efforts; research and represent industry best practices; drive productivity in IT processes
Manage endtoend project delivery; prepare work estimates and work schedules; manage issues and risks; manage stakeholder communications
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Groups reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops reading professional publications establishing personal networks and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.
Supervision Exercised
Motivate and lead a high performance team by attracting developing engaging and retaining team members
Drive the performance management and compensation processes by communicating job expectations monitoring and evaluating performance providing feedback and facilitating employee development per the companys policies
Maintain transparent communication by appropriately communicating organization information to team through department meetings oneonone meetings appropriate email IM and regular interpersonal communications
Lead and motivate individuals and teams to create a workplace culture that is consistent with the Chamberlain Group mission vision and values.
Minimum Qualifications
Education/Certifications:
Bachelors degree in Information Systems or equivalent
Experience:
Minimum 9 years experience in Information Technology preferably applications development or configuration.
Minimum 7 years handson experience with SAP SD/LE including handson configuration
At least one full lifecycle implementation of SAP including Blueprint phase
Minimum 7 years working with business processes related to Lead to Cash such as inquiries quotes pricing customer master order management customer service ATP deliveries logistics transportation invoicing
Experience with customer EDI processes in an SAP environment is required including experience with IDoc orders and IDoc error resolution
Prior experience in a direct or indirect management capacity
Knowledge Skills and Abilities:
Outstanding skills in systems analysis problem analysis debugging troubleshooting and technical error resolution across multiple technologies. Identifies resource requirements organizes and leads teams to resolve problems rapidly; identifies business impact and proactively communicates to business stakeholders on critical issues.
Leading knowledge of SDLC; accountable for resources adhering to process; able to manage a complex solution from design through development testing and deployment including change management communications and training; drives process improvements year over year to increase efficiency and effectiveness of the SDLC.
Recognized goto resource by business stakeholders to help analyze and solve business problems; considered an indispensable partner by business stakeholders; lead business requirements analysis develop a point of view and recommend solutions based on experience and industry best practices.
Expertise in data analysis; strong knowledge of business reporting needs and KPIs and ability to translate those needs into reporting solutions; strong knowledge of application data models able to analyze data to answer business questions and present results to business stakeholders up to senior management.
Business Relationships: Build and maintain strong relationships with stakeholders from end users to Directors; proactively manage stakeholder expectations; sought out as a trusted advisor; maintain strong working relationships with key internal customers.
Project Management: Able to create work breakdown structure and project plans for medium sized complex crossfunctional projects; able to identify resource requirements and create resource plans; able to effectively manage project manage issues and risks and drive successful completion ontime/onbudget.
Communicate clearly and effectively in both written and verbal communications; concise and direct; can communicate effectively to all levels; can speak in business language articulate a point of view and drive to a business decision.
Other:
Able to travel occasionally domestically
Preferred Qualifications
Education/Certifications:
Masters degree in Computer Science
Experience:
Experience with eCommerce tax and credit card processing
Experience in global environments
Experience managing medium sized crossfunctional projects
The payrange/rate of pay for this position is $97700.00$184175.00; base payoffered may vary depending on a number of factors including but not limited to the position offered location education training and/or experience. In addition to base pay also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).This position is eligible for participation in a shortterm incentive plan subject to the terms of the applicable plans and policies.
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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .
NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.
Required Experience:
Manager
Employment Type
Full-Time
