Customer Experience Representative
Customer Experience Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
Customer Experience Representative
Overview
***A great opportunity to join a leading successful awardwinning insurance company in central York
Offering amazing benefits excellent starting salary and room to progress your career.
We are looking to recruit passionate and enthusiastic Individuals to join our thriving Customer Service Team! You will be working within a dynamic team in a modern and exciting office providing support to the companies vast and interesting client base.***
Benefits
- 25 000 per annum plus end of year bonus of circa 2K
- Great start date 27th May so you get to enjoy a long bank holiday weekend and a nice 4 day week on your first week :
- AMAZING Working hours 9am 5pm Monday to Friday
- Hybrid working once training complete.
- 350 towards a gym or sports membership of your choice
- 300 festive hamper (choose from luxury food and premium wine)
- Medical coverage
- 25 days holiday with opportunity to buy 5 extra days holiday.
- 2 You Days Take time off for birthdays celebrations or family time or to simply binge watch a new season of your favourite show
- Sharesave scheme
- Pension critical illness cover life assurance
Responsibilities
- Dealing with incoming calls and all general enquires for our small business customers
- Providing the very best customer service and delivering an honest and helpful service
- Dealing with queries and helping to resolve sometimes difficult or sensitive situations
- Having in depth conversations with customers and retaining their business by building long standing relationships and introducing them to better suited products
- Understanding the customers needs in order to deliver the right quotation
- Working on the CRM system to update information
- Working towards targets and KPIs
Qualifications
- Excellent communication skills It is a necessity to be able to communicate both verbally and in writing in a professional clear and effective manner.
- Organisational skills.
- Experience working towards KPIs
- Working as an individual and part of a team
You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more we would love to hear from you.
Please send your CV and lets discuss the role.
We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not we will email you to advise you of this. If we feel there may be other roles available for you we will add your details to our database.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.
Unclear Seniority
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved