Senior Account Manager Provider Engagement

At Counterpart Health we are transforming healthcare and improving patient care with our innovative primary care tool Counterpart Assistant. By supporting Primary Care Physicians (PCPs) we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

Must be located in Northeastern/Central Pennsylvania.

We are seeking a Senior Account Manager Provider Engagement to establish relationships with healthcare providers and drive the adoption expansion and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of highvalue provider partnerships ensuring that practices successfully implement and maximize their use of our platform to thrive in valuebased care.

This is a resultsdriven account management role to drive overall customer success. You will leverage deep industry knowledge strong relationship management skills and a datadriven approach to expand our presence in the market and enhance the value we deliver to our partners. Our target candidate resides in the following places and can comfortably travel to practices in this region 34 days per week: Northeastern/Central Pennsylvania (WilkesBarre Scranton Bloomsberg Williamsport and surrounding areas).

As a Senior Account Manager you will:

• Drive GotoMarket Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training plan development with a focus on devising strong inoffice workflows and working closely with practices (including clinical nonclinical staff) to drive effective adoption of the platform.
• Own & Manage Provider Relationships: Serve as the primary point of contact for key provider partners (e.g. Independent PCP practices health systems ACOs payers). Build trusted consultative relationships to drive adoption of CA.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform achieve measurable success in valuebased care and remain longterm partners.
• Manage Executive Stakeholder Engagement: Present to Csuite executives clinical leaders and administrative teams positioning Counterpart Health as an essential partner in their valuebased care strategy.
• Lead DataDriven DecisionMaking: Analyze provider performance metrics and proactively identify and review trends opportunities and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Develop & Scale Best Practices: Create and implement repeatable scalable engagement strategies workflows and playbooks that enhance provider adoption and overall satisfaction.
• CrossFunctional Leadership: Collaborate with internal teams including sales product and operations to refine Counterpart Healths offerings based on provider feedback and market trends.
• Serve as an External Product SME: Be an expert user of the product; demonstrate a deep understanding of product features and expected interaction patterns.
• Drive Customer Advocacy & Thought Leadership: Establish Counterpart Health as a trusted partner in the industry by fostering strong client testimonials case studies and success stories.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant in Pennsylvania! Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in valuebased care.
• You have the opportunity to present and demonstrate CA highlighting the value it can bring to their patients and their clinical decisionmaking process. Thanks to your active engagement excellent communication skills and ability to build strong collaborative relationships PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support guidance and trusted partnership clinicians and staff are now proficient users of CA within just weeks of implementation. Engaging with CA has seamlessly become part of their daily workflow and all key engagement metrics are being successfully met.

You should get in touch if:

• You have 7 years of experience in provider engagement healthcare account management or valuebased care consulting with a strong track record of success.
• You have demonstrated ability to drive provider adoption and retention of healthcare technology solutions preferably in valuebased care settings.
• You have experience forming strong relationships across the healthcare ecosystem namely with providers (in health systems ACOs IPAs) with demonstrated ability to influence decisionmaking at all levels.
• You have strong knowledge of EHRs medical billing reimbursement models Medicare Advantage and riskbased payment arrangements.
• You have experience in contracting negotiation and strategic partnerships within the healthcare sector.
• You have strong project management skills with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75 of the time throughout Pennsylvania to foster relationships and support provider practices.

Benefits Overview:

• Financial WellBeing: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally we offer a performancebased bonus program 401k matching and regular compensation reviews to recognize and reward exceptional contributions.
• Physical WellBeing: We prioritize the health and wellbeing of our employees and their families by providing comprehensive medical dental and vision coverage. Your health matters to us and we invest in ensuring you have access to quality healthcare.
• Mental WellBeing: We understand the importance of mental health in fostering productivity and maintaining worklife balance. To support this we offer initiatives such as NoMeeting Fridays monthly company holidays access to mental health resources and a generous flexible timeoff policy. Additionally we embrace a remotefirst culture that supports collaboration and flexibility allowing our team members to thrive from any location.
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs mentorship professional development funding and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remotefirst culture enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken so weve created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and missiondriven individuals with diverse areas of expertise working together to solve the most complicated problem in the world: healthcare.

From Clovers inception Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences perspectives opinions and backgrounds who share a passion for improving peoples lives. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

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Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.We are anEVerify company.