Senior LD Training Manager WW FBA Learning and Development

Worldwide Fulfillment by Amazon (WW FBA) Global Learning and Development (GLAD) is the centralized function for creating and curating learning experiences for WW FBA employees. We ensure they have the skills and knowledge to deliver excellence daily. Our team fosters and maintains a culture of continuous learning and ownership within WW FBA. We are seeking a highly motivated Program Manager to join our team and support a positive employee experience for our FBA Support Operations employees.

Key job responsibilities
This role will focus on redefining and scaling the operations training program in our Bangalore location and supporting other global sites as needed. This role will require a leader who delivers results and demonstrates strong bias for action on behalf of our customers. In addition to continuously driving and improving the of this core mission the role will work closely with their crossfunctional counterparts in operations policy product management engineering and business teams to ensure new product launches are supported by associates develop and grow business opportunities with advanced associate upskilling methodology and enhance our associates and customer experience. A successful candidate will thrive in a fastpaced and dynamic business environment leveraging analytical expertise and resourcefulness to autonomously deliver successful results. Candidate must be flexible in working hours as the role will partner with other training leaders across geographies.

A day in the life
Represent your sites training needs on the global L&D team and launch global training initiatives at your site
Liaise with other site training managers Operations Managers and global leaders to ensure training deliverables meet global standards and sitespecific needs
Responsible for training delivery of approved training content quality and coordination for all new hire refresher and launch trainings
Deliver our blended learning (instructor led training both onsite remote and eLearning) classes and programs for new hires new skills (crosstraining) continuing education (upskilling) and refreshers as necessary for site associates
Observe and coach trainers to ensure quality learner experience
Create foster and maintain a highquality performance improvement program that offers fair and consistent feedback to our associates
Identify knowledge gaps training opportunities and improvement initiatives


About the team
GLADs North Star is to drive WW FBAs targeted business outcomes by developing employees who have the opportunities and resources to grow adapt and succeed as business needs change. We will create a culture of learning where we will drive employee professional development which in turn drives business outcomes.
Our global crossfunctional team is passionate about achieving this vision. We are highly collaborative and enjoy working together.


5 years of work experience in the areas of training delivery operations program management; or equivalent business experience
Experience in assessing performance gaps analyzing learning needs designing and developing customercentric solutions and evaluating the effectiveness of learning programs
Experienced in analytics including qualitative and quantitative methods
Experience using learning development and evaluation methodologies
Verbal written and presentation skills are required
Extensive knowledge of MS Office
Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fastpaced environment
Ability to work independently work with senior leadership be selfmotivated and flexible in approaching responsibilities and change
Selfdirected worker; able to operate with little direction
Superior organizational and time management skills
Ability to manage multiple concurrent projects effectively and maintain a high level of attention to detail with a proactive approach to problemidentification and solving
Ability to deliver results with minimal supervision in a dynamic and often ambiguous environment


Additional work experience in Content compliance policy risk management will be preferred
Background in handling content escalations.
Experience in process improvement using Lean and Kaizen methods.
Knowledge on how to use data and analytics to make informed decisions.
Ability to thrive in an ambiguous and fastpaced work environment.


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