Helpdesk Technician NMCIRDTE NUWC Code 34NavyDoD
Helpdesk Technician NMCIRDTE NUWC Code 34NavyDoD
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Salary Not Disclosed
1 Vacancy
Job Description
THOR Solutions is actively seeking a juniortomid level NMCI and RDT&E Helpdesk Technician to provide technical support services to hardware and software systems for Code 34 of the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT) located in Middletown RI. An ideal candidate will possess prior experience with the Navy Marine Corps Intranet (NMCI) and/or Research Development Test and Evaluation (RDT&E) IT platforms and with providing service desklevel technical support for related hardware and software assets.
Typical responsibilities include:
- Provide technical support services for all Code 34 hardware and software packages in use at NUWCDIVNPT by interviewing customers diagnosing and responding to a wide range of IT related issues and escalating the issue to a higher support level if necessary.
- Act as first responder and primary dispatch for all facets of IT services including application support hardware support unclassified and classified networks file server and print services domain access AIS Information Security telephones and government issued cellphones.
- Submit Code 34 RDT&E DADMS software inventory updates to Code 10.
- Provide Code 34 RDT&E software license maintenance including the installation of software license keys provided by the Government for use on Code 34 RDT&E and NMCI systems.
- Perform updates to the Code 34 SharePoint Online site pages.
- Monitor the performance capacity availability serviceability recoverability of all system assets across NUWCDIVNPT Code 34 and any servers where Code 34 has a presence.
- Perform daily weekly and monthly backups of specified Code 34 RDT&E systems in accordance with the operating system native backup tools in the individual operating systems.
Typical Physical Activity: Primarily desk/computer work in an office environment. May involve: repetitive motion. May also require physical activity including lifting/moving computer & server hardware assets setting up workstations laying network cable and supporting other IT infrastructure activities.
Existing Secret Security Clearance Required: This position requires an existing DoD Secret security clearance. A qualified candidate will already possess an Active or Interim Secret security clearance. A strongly qualified candidate with relevant NMCI/DoD experience but no current security clearance may be considered.
Required Knowledge Skills and Abilities:
- Qualified as a DOD 8140 Policy Cyber Workforce (CWF) Technical Support Specialist 411 Basic or Intermediate. To qualify must possess at least one of the following:
- Bachelors of Science (BS) degree in Information Technology Cybersecurity Data Science Information Systems Computer Science or similar from an ABET accredited or CAE designated institution.
- OR possess one or more of the following certifications. Proof of active/current certification must be provided prior to a job offer being extended:
- CompTIA A
- CompTIA Network
- Certified Network Defender (CND)
- CompTIA Security
- GIAC Foundational Cybersecurity Technologies (GFACT)
- At least two 2 years of relevant professional experience with providing information technical support services at a helpdesk/service desk level or similar.
- An ideal candidates experience will have been obtained in a Navy/DoD/Federal environment.
- Proficiency with common productivity software including Microsoft Office.
- Strong communication skills and the ability to interact with contractor government and activeduty military personnel.
Benefit Offerings: Along with competitive pay THOR offers a comprehensive benefits package including:
- Paid Time Off
- Paid Holidays
- 401(k) with employer match
- Medical Insurance 3 plan options)
- Dental Insurance 2 plan options)
- Vision Insurance Plan
- Healthcare and Dependent Care Flexible Spending Accounts
- Commuter Benefits
- Basic Life AD&D shortterm and longterm disability insurance
- Supplemental life insurance
- Pet Benefits
- Legal resources
- ID Theft benefits
- Employee Assistant and WorkLife Program
- Voluntary Leave Transfer Program
- Tuition Reimbursement
- Employee Referral Program
Please be aware that many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens.
Founded in 2009 THOR Solutions LLC (THOR) is a rapidly growing Center for Veterans Excellence (CVE) verified ServiceDisabled VeteranOwned Small Business (SDVOSB) providing mission critical support across the Department of Defense Department of Homeland Security federal civilian agencies and commercial maritime industry worldwide. THOR provides innovative and tailored expertise in multidisciplinary engineering project and program management business and financial management technical support integrated logistics support training support fleet support corporate operations support assessments and studies. THOR is privileged to deliver service solutions to the nations most complex military public sector and industry challenges.
THOR is proud to be an Equal Opportunity Employer including veterans and individuals with disabilities. THOR considers all qualified applicants for employment without regard to legally protected characteristics. This policy applies to all terms and conditions of employment.
If you are an individual with a disability and would like to request a reasonable accommodation as part the employment selection process please contact us at or.
Required Experience:
Manager
Employment Type
Full-Time
