Operations Manager - P2439-NH2863
Operations Manager - P2439-NH2863
Posted on :
23-04-2025
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1 Vacancy
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Job Description
USPack is a leading logistics provider custom built for the evolving needs of businesses in todays sameday delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. Thats why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers businesses. Thats how we stay ahead. Thats how we help our customers win.
Find out more at:
At USPack we know our people set us apart. And thats why we do everything we can to invest in them and help them grow every dont put people in jobs we work with them to develop longterm career paths that are rewarding challenging and fulfilling. Weve built an inclusive culture where everyone has a voice and a sense of belonging. We value input we demand collaboration and we recognize performance. We work together we play together and we succeed together! Get on the path to a successful career that delivers more!
USPacks Benefits for Full Time positions include:
401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
USPacks Benefits for Part Time positions include:
401(K)
Paid Sick Time
TheOperations Managerprovides overall management and coordination of transportation services for an assigned group of customers. This position is responsible to identify transmit and satisfy our customers needs by contracting and utilizing Independent Contractors as delivery drivers delivering products from our clients location(s) to designated locations.
To perform this job successfully an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
- Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
- Review of OTD Piece Scan and Location Scan by Account.
- Creating reviewing and resolving service issues utilizing Delivery Incident Reports (DIRs).
- Complete customer reports/audits.
- Independent Contractor (IC) Activities.
- Meet with potential IC to verify capabilities of candidate.
- Meet with ICs to discuss route stops issues client concerns and scanning.
- Orient ICs to Client Standards Standard Operating Procedure (SOP) and enter into system.
- Monitor services to ensure ICs meet all contractual requirements (apparel paperwork etc..
- Assist in troubleshooting eCMobile issues.
- Plan route coverage and route changes and communicate with IC.
- Ensure all services are performed in a timely manner.
- Gross Margin Management.
- Negotiate with ICs regarding contracted services and settlement.
- Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
- Complete driver pays activities (Special Order Requests (SORs) service type adjustments manual adjustments).
- Perform other duties as assigned.
Knowledge Skills and Abilities:
- Experience with utilizing ICs logistics/courier route management route scheduling and customer service.
- Excellent interpersonal skills necessary for driver and customer interactions.
- Ability to effectively communicate verbally and in writing at all levels of the organization.
- Independent judgment required to plan prioritize and organize competing tasks or demands that may be deadline driven.
- Ability to understand the independent contractor relationship.
- Ability to work from home with travel throughout assigned area as required.
- Ability to work additional hours to deal with operational issues when necessary.
- Proficient in basic MS Office Programs (Outlook Excel and Word).
- Must maintain a valid drivers license and clean functional vehicle.
- Ability tolift up to 50 poundson occasion.
Education Experience Certificates and Licenses:
- College Degree with some experience or a High School Diploma with equivalent combination of education and experience.
- Six Sigma Green Belt Certification preferred.
Shift Days:MondayFriday
Shift Hours: 8:00AM5:00PM Available to work extra hours weekends and holidays preferred.
Pay Rate: Starting at 60k
Travel to Customer Locations required 25 to Houston Dallas and San Antonio
At USPack our values are at the heart of everything we do every day. Theyre living breathing reminders of who we are what we do and how we should treat those around us. They guide our actions our interactions and our decisions. They are what drive us.
We are:
Driven by integrity Were driven by honesty transparency and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isnt just a value its the compass that steers us toward success.
Driven by a passion for service Were driven by doing more by empowering others to succeed. Were proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us service is more than a mindset its a way of life. Its our passion.
Driven by collaboration Were driven by common goals common understanding and uncommon communication. We start on the same page and work sidebyside building momentum and measurable progress at every step along a shared path to success.
Driven by accountability Were driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients to our environment and to each other. We dont just say it we show it. We make it happen and we measure it.
Driven by innovation Were driven by whats now and whats next. For us its about never settling for the status quo. Its about staying one step ahead and embracing change. Its about pushing forward through shared ideas new approaches and new solutions to achieve things never thought possible.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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