Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Senior Help Desk Specialist for an exciting opportunity located in White Sands NM.
Job Description and Responsibilities
- Provide support in all areas and phases of installation setup configuration integration testing and troubleshooting of hardware software and any other specified tools.
- Provide server desktop software peripheral planning and support imaging services release management password management and Information Technology (IT) training.
- Provide Tier 3 and 4 level support for all designated IT systems within the area of assigned responsibility.
- Password Control Management to include issuing maintaining and deleting enduser device accounts and passwords.
- Install integrate and maintain various system servers and workstations such as but not limited to Windows Server 2012r22019 and Windows 10 OS
- Execute policies and standards as they relate to IT systems and network security and protocols.
- Provide comprehensive solutions for managing desktops workstations servers printers bridges routers etc.
- Evaluate install configure upgrade and backup hardware and software.
- Assist with configuring and assigning file shares and linking servers to database systems.
- Utilize various scripting languages to create online forms linking users to databases.
- Support management of remote client access.
- Monitor network traffic and make necessary recommendations for additional resources or hardware.
Required Knowledge Skills and Abilities (KSA)
SA Experience Level
- Senior Level: 7 Years experience
Handson experience performing System Administrator/Server Administrator activities to include:
- Server OS Knowledge (Server 2012r22019
- Virtual Machine Servers (VMs)
- OS Hardening via patch management via WSUS MECM ADR PDQ Shavalik Ivanti or other major patch management solutions.
- Automation via tools services and scripting (Batch/Powershell)
- Advanced Active Directory
- Group Policy
- Administration of files share (NTFS and Share Permissions) o STIG/IAVAS and POA&M process
- Vulnerability Assessment
- Backup and restore process
- COTS software/hardware
Desired KSA
- Be a positive selfmotivated and proactive person with the ability to adapt to change and tolerate stressful situations
- Candidate must communicate effectively with team members team lead management and government customer
- Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision
Minimum Training Education and Certifications
- CompTIA A or Security certification required at time of hire
- 7 years professional experience
- HS or related discipline
Minimum Clearance
Physical Requirements
- Required to stand walk and sit; communicate verbally both in person and by telephone; use hands to finger handle or feel objects or controls; reach with hands and arms. Regularly required to stoop kneel bend crouch and lift up to 25 pounds. Specific vision abilities required by this job include close vision distance vision depth perception color vision and the ability to adjust focus.
- Physical demands associated with this position include extensive walking (including stairs) throughout offices and between buildings. May require use of public transportation personal or Government vehicle to drive to local and/or remote office locations.
Additional Requirements
ESM provides equal employment opportunity to all individuals regardless of race color creed religion gender age sexual orientation national origin or ancestry disability genetic information veteran status gender identification or any other characteristic protected by state federal or local law.
Required Experience:
Senior IC