Inside Sales Advisor - Parts

Primary Job Role
Maintains company standards in housekeeping and contamination control.

Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt

Supports key business initiatives such as freight recovery service charge reduction returns and collections.

Assist customer in a consultative manner to provide best solution while determining urgency including Need by Date and accurately capturing pertinent data (call log).

Knowledgeable on CAT and other Prime Product lines. Stays current on all informational resources and training curriculum.

Clear communication with customer on processing tracking and completion of orders. Relays pertinent customer information to management that could impact Trusted Partner relationship.

Performs other duties as assigned.

Essential Job Competencies
Safety: fully supports encourages and follows safe work behavior and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication: Uses active listening skills conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments progress problems and plans through consistent

effective communication. Avoids surprises.

Adaptability: Adapts to changing business needs conditions and work responsibilities. Adapts approach goals and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify ones preferred way of doing things.

Stress Management: Keeps functioning effectively when under pressure and maintains selfcontrol in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized or provoked.

Interpersonal Skill: Anticipates notices and understands concerns of others involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging awkward or tense interpersonal situations focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.

Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations when time is critical. Assertive in a group when it is necessary to facilitate change overcome an impasse face issues or ensure that decisions are made.

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful positive manner with customers.

Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.

Credibility: Demonstrated concern to be responsible reliable and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual follows instructions policies and procedures.

In 1962 Ring Power Corporation became a fullline Caterpillar dealer in North Florida and later expanded its authorized territory to include Central Florida.

Today Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida Rhode Island New Jersey the Carolinas Georgia Texas and California to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the Customers First reputation that Ring Power was built on we continually train our employees and work closely with our customers to assure complete satisfaction especially after the sale.

Currently more than 2000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment backed by responsive professional service and support at every level.

Education and Experience
Formal Education High School diploma or GED

Experience 12 years

Not Required but Highly Desired Criteria
Proficient in the use of a computer Microsoft Office products and relevant Dealer software programs.

Able to easily and effectively comprehend speak and write in the English language

Basic phone and email knowledge and etiquette

Warehouse operations experience

Updating of Knowledge
Job requirements change requiring retraining to stay current every 12 years.

Responsibility for Change Innovation Overall Improvement and/or Effectiveness
Problem Solving Job requires complex problem solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions. Awareness and intervention is expected to prevent problems from occurring.

Creativity Job requires some creativity to generate solutions or improve effectiveness within wellestablished boundaries.

Autonomy Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within wellestablished parameters.

Working Environment
Stress Load Constant exposure to these stresses (more than 80 of the time).

Workload Fluctuation Job frequently involves changes in priorities complexity and/or quantity of work.

Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights holidays and weekends.

Organizational Impact
A persons performance in this job has considerable immediate impact on expense efficiencies or achievement of overall department objectives.

Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands
NA: Not Applicable

O: Occasionally (up to 3 hours/day)

F: Frequently 36 hours/day)

C: Constantly 68 hours/day)

N/A: Climbing
O: Balancing
O: Stooping
O: Kneeling
O: Crouching
O: Crawling
O: Reaching
O: Standing
C: Sitting
O: Walking
C: Feeling
N/A: Fingering
O: Grasping
C: Repetitive Motion
C: Talking
C: Hearing


O: Pushing Up to 25 lbs.
O: Pulling Up to 25 lbs.
O: Lifting Up to 25 lbs.
O: Pushing 2650 lbs
O: Pulling 2650 lbs.
O: Lifting 2650 lbs.
O: Pushing Over 50 lbs.
O: Pulling Over 50 lbs.
O: Lifting Over 50 lbs.

Environmental Conditions
NA: Not Applicable

O: Occasionally (up to 3 hours/day)

F: Frequently 36 hours/day)

C: Constantly 68 hours/day)

C: Inside conditions: Protection from weather but not necessarily from temperature change.
O: Outside environmental conditions: No effective protection from weather.
N/A: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.
N/A: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.
O: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level
N/A: Vibration: Exposure to oscillating movements of the extremities of whole body.
N/A: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts electrical current working in high places exposure to heat and/or chemicals.
N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes odors dust mists gases or poor ventilation.
N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids.
N/A: Air particulates / contaminants: the worker is required to wear respirator.

RING POWER CORPORATION INC. IS AN EQUAL OPPORTUNITY EMPLOYER