Customer Care Representative
Customer Care Representative
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
Work Flexibility: Remote or Hybrid or OnsiteTravel Percentage: 10Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
What you will do
The Customer Care Representative provides customer services relating to sales sales promotions installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly effectively and in accordance with the consumer laws. Develops organizationwide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.
- Receive telephone calls and act as a key contact regarding a variety of orderrelated requests including but not limited to: pricing scheduling information updates and shipping
- Process customer orders via EDI FIMS (Field Inventory Management System) phone email or fax and determines status of existing orders including shipment tracking
- Provide detailed product information to customers as requested through order entry or orderrelated inquiries
- Direct and assist customers to appropriate Stryker divisions and departments
- Provide information to and/or research problems for the sales force and/or customers coordinating with other departments as needed
- Process customer and Sales Representative returns
- Process complaints and enter into complaint system
- Follow a standardized order entry process to ensure 100 accuracy for all orders (as defined by the company) that are submitted electronically by fax or by phone within same day of receipt
- Participate in the creation and continuous improvement of standardized work
What you need
- High school diploma required
- 2 or more years experience required
- Bachelors degree preferred
$20.08 $32.87 per hour plus bonus eligible minimum and maximum may vary based on location. Individual pay is based on skills experience and other relevant factors.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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