Group Account Director
Group Account Director
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Job Description
Were IDHL.
With over 20 years experience under our belt wed say we know a thing or two about all things digital.
Our portfolio of services span performance marketing website development eCommerce and data intelligence. But were more than just a digital agency; were our clients key partner in growth.
Our superpower is helping ambitious brands accelerate their growth in the digital economy and we work with some pretty cool clients like Hammonds Leeds Football Club and Camden Brewery.
But whats in it for you
Aside from working with some of the best in the business (there are nearly 400 of us) we offer a variety of benefits all aimed at making your life that little bit sweeter:
- Performancebased bonus schemes
- 26 days holiday plus bank holidays and a birthday liein
- Two additional days for wellbeing and a volunteering day
- Additional annual leave purchase scheme or trade leave you dont use for extra salary
- Hybrid working (a mix of office and homebased for many of our roles)
- Flexible working scheme
- Financial support from Salary Finance and Bippit
- Company pension scheme and health care cash plan
- Private health care dependent on length of service
- Clear training and progression programme
- Free mortgage advice from experts
- Regular company events and awards
- Employee perks portal
- Plus many more visit our careers page for more details
Invested in your growth.
Personal and professional development are core to life at IDHL. Harnessing potential well endeavour to support your career aspirations with our training programmes and personalised development plans.
Inclusivity matters to us.
We want our workplace to reflect the diversity of the world we live in. At IDHL we foster an inclusive environment where every team member feels heard supported and valued. We aim to attract develop and retain the very best people irrespective of background beliefs or personal characteristics.
About You
About The Role
An experienced datadriven and commercially focused digital marketing professional with 8 years experience working across a variety of businesses (particularly retail). Proven track record of success in leading teams to drive growth & profitability. A senior client lead supporting omnichannel digital marketing strategy/consultancy projects. Providing a strong track record in tech and data strategies/implementation integration activation and optimisation.
Reporting into Director of Group Accounts and Client Success the role of the Group Account Director is to drive the business success of our Group Accounts ensuring client relationship health sound and effective strategies are in play solid business outcomes are being achieved and business growth is solidified.
- Senior client lead
- Strategic lead across a series of accounts; able to grow the client revenue and profitability through integrated solutions
- Growth leader so proficient in new business and unlocking client growth across channels with particular emphasis on data strategies and customer retention
- Reviewing supporting and feeding back on all output from the team with a high focus on client relations strategy successful delivery and outcomes
- Driver of robust and insightful omnichannel performance analysis which leads to transformational business results
- Leading all work scope and identifying strong ways of working across all client and internal teams
- Champion CRM and loyalty across the business increasing awareness and understanding to unlock more growth
- Managing many stakeholders in a large business driving forward best practice
- Client and team escalation point for all matters across the work delivered
- Leading high level presentations to senior executive team
- Strong knowledge of digital marketing being well placed to support the team with any issues across all areas
- Leader in understanding the needs and challenges of the client and providing strong solutions and recommendations
- Responsible for liaison with third party partnerships overseeing relationships ensuring unified approach and successful delivery
- 810 years agency experience in digital marketing agency or client side with emphasis on media channels
- Experience across various industries including retail financial services travel & automotive
- Excellent communicator & story teller for at all levels
- Proactive approach to growing existing clients business through developing mutually respected relationships with key client and internal personnel
- A very strong understanding of customer journey strategies with emphasis on CRM and Loyalty effectiveness
- Well versed at creating and leading a team to implement digital and audience strategies
- Able to guide senior key stakeholders in their strategic vision operations and questions
- Confidence and comfortable working in a fastpaced changing environment
- Strong criticalthinking and problemsolving skills
- Manage senior stakeholders to ensure the team and focusses are on track as well as aligned with business/marketing goals
- Able to positively challenge and manage expectations when working with multiple stakeholders at all levels
- Showcase the outputs of the team and be their chief cheerleader both externally to the client and internally to IDHL
- Experienced at mentorship and development of a team ensuring that they feel supported in their daytoday work and their future growth
- Build the team and identify new opportunities to grow the business
- Drive education and channel understanding across internal and client teams
- Establish a team culture and strive to create a happy and balanced workplace
- Conducting appraisals and setting SMART objectives in addition to regular 121s with team members
- Client/revenue growth and retention especially within CRM and loyalty
- Develop and grow omnichannel strategies and activation
- Lead & manage excellent client centric solutions which deliver strong business outcomes
- Manage and lead relationship with data strategy partner to deliver success and unlock growth opportunities
- Develop strong senior stakeholder client relations built on positive experience and outcomes
- Develop a strong positive all in team culture
- Nourish an existing positive external profile through networking and thought leadership
Required Experience:
Director
Employment Type
Full-Time
