Escrow Management Specialist
Escrow Management Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
About the Company
Valons mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys but lasts far beyond. Were creating a world where home ownership comes with ease security and financial knowhow. Our growing team of engineers operators product enthusiasts and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicingthe process of paying off ones mortgageValon is taking the first step in transforming the industry one homeowner and lender at a time.
Loan Administration at Valon
The Loan Administration team powers all of the operations required to keep Valon running smoothly. From onboarding loans to handling insurance and processing payments the Loan Administration team ensures that homeowners are continuing to get a firstclass experience with Valon all from behind the scenes.
About the Role
We are looking for an experienced mortgage servicing professional who can perform Escrow Analysis and focus on property insurance. The right candidate enjoys tackling complex problems in various process areas.
Responsibilities
- Execute and solve daytoday operation problems to meet department and investor Service Level Agreements
- Review annual analysis for anomalies ensure loans are analyzed accurately and timely per RESPA requirements
- Able to efficiently research tax and insurance activity
- Handle escalated loan level issues and provides departmental research and assistance for complex issues as needed to support client inquiries and various departments
- Process escrow refund requests
- Review and handle escrow setup and/or deletion requests
- Monitor and drive resolution for any property insurance coverage gaps and delinquent taxes in the loan portfolio
- Review control reports to ensure compliance with state regulatory and investor guidelines
- Ensure escalations are responded to timely and accurately
- Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership
- Handle other escrow responsibilities and projects as assigned by management
- Carriers out responsibilities in accordance with the organizational policies and applicable laws and regulations
Ideal Background
- Bachelors degree preferred
- 12 years of experience at a mortgage servicing company or within an escrow function
- Freddie Mac or Fannie Mae servicing experience preferred
Minimum Qualifications
- Excellent critical thinking and logical reasoning abilities
- Experience working with crossfunctional teams to solve business problems and handle change management in a fastpaced environment
- Must be available to collaborate and communicate in regularly held inperson meetings
- Strong verbal and written communication skills
- Ability to work independently and in a team environment
- Adaptability to changes in the work environment
Benefits
- Compensation: competitive salary and partake in our performance bonus program and 401k plan
- Health & wellbeing: well invest in your physical and mental wellbeing with comprehensive medical dental & vision benefits One Medical membership and Talkspace to provide mental health support
- Food & meals: inoffice snacks and drinks Bagel Fridays and regular Food Trucks on premise
- Commuter benefits: We offer pretax deductions for public transportation rideshare services and parking expenses to make your commute more affordable and convenient.
- Grow together: Companywide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360degree feedback
- Generous time off: 17 days paid time off sick days and 11 company holidays
Required Experience:
Unclear Seniority
Employment Type
Full Time
